Trust & Safety Curriculum Overview
- Introduction to Trust & Safety
- The Purpose and Role of T&S Teams
- The Evolution of Trust & Safety
- Key Elements of a Trust & Safety Team
- Approaches to Trust & Safety
- The Future of Trust & Safety
- Policy Development
- Policy Models
- Abuse Types
- Enforcement Methods and Actions
- Regional Considerations
- Regulatory Considerations
Content Moderation and Operations
- What is Content Moderation?
- Setting Up Content Moderation Teams
- Setting Up a Content Moderator for Success
- Content Moderation Quality Assurance
- User Appeals
- Metrics for Content Moderation
- What is A Transparency Report?
- History of Transparency Reports
- Transparency Report Categories
- Opportunities and Challenges
Trust & Safety and Law Enforcement
- Introduction to T&S and Law Enforcement
- Law Enforcement Response
- Law Enforcement Referral
- Teams & Roles
- Opportunities & Challenges
How Trust & Safety Teams Use Data
- The Importance of Data in Trust & Safety
- Common Types of Data in Trust & Safety
- Leveraging Data in Trust & Safety
- Foundational Statistics for T&S Data
- Sharing and Communicating with Data
Legal & Regulatory Considerations
- Setting the Stage
- Key Principles, Laws & Regulations
- Privacy & Data Protection
- Copyright & Intellectual Property
- Content Regulation
- User Disclosure Requests
- Industry Response & Transparency Efforts
Investigations, Intelligence & Risk Mitigation
- Defining Key Terms
- Teams and Roles
- The Investigations & Intelligence Lifecycle
- Defining & Measuring Success
- Opportunities & Challenges
- Why External Engagement Is Necessary
- Facilitating External Engagement
- Important Considerations & Best Practices
- Conclusion
- Privacy: An Introduction
- Balancing Safety & Privacy
- Policy Development
- Enforcement
- Careers in Privacy
- Governance
- Transparency
