A transparency report is a document released by an internet company that discloses key metrics and information about digital governance and enforcement measures on its platform(s). Transparency reporting can be important for building trust and establishing a reputation for openness with the public. With increased interest by governments and civil society on internet companies’ content policies and enforcement, transparency reports will continue to be critical for trust and safety professionals. This chapter covers the history of transparency reports, the types of transparency reports companies may produce, and the challenges and opportunities for companies when developing transparency reports.
In this chapter, we cover the following: