Trust & Safety Coffee Chats

Trust & Safety Coffee Chats are one-on-one conversations designed to provide mentorship to current and aspiring trust and safety professionals. Hosts are volunteering their time and expertise to offer advice to job seekers and T&S professionals.

How It Works:

• Search for a host based on what you want to talk about.
• Sign-up using the host’s “Schedule a chat” button.
• Come prepared with questions and have a specific goal in mind.

Friendly Reminders:

• Be respectful of our hosts and their time. If you book time with a host, please show up or cancel the booking in advance if the time no longer works for you.
• The TSPA Code of Conduct applies to all resources, spaces, and programming, even if you’re not a TSPA member.
• If you’re just getting started in T&S and want to learn more, we recommend reviewing Careers in T&S and the T&S Curriculum before scheduling.
• Hosts are not conducting formal interviews, offering referrals, providing product feedback, participating in interviews and/or user research, and/or acting on behalf of their employers or TSPA. If you schedule time and you’re not a current or aspiring T&S professional, a host reserves the right to cancel the appointment without notice.
• Double check the time zone when booking. Our hosts are located all over the globe.

If you’re a TSPA member looking for a way to help other folks on their journey in T&S, sign up to be a T&S Coffee Hours host!

Being new to T&S Being recently laid off BIPOC in T&S Compliance Cross-functional collaborations in T&S Data science Doing T&S at a start-up External engagement in T&S Growing in my T&S career Informational interview Interviewing tips Managing a T&S team Negotiating compensation Policy in T&S Privacy tune-up Product in T&S Research in T&S Resume review Role specific guidance T&S ecosystems T&S for infrastructure T&S for marginalized groups T&S in APAC T&S in EMEA T&S strategy Transitioning from academia to T&S Transitioning from government to T&S Transitioning from Healthcare to T&S Transitioning from NGO to T&S Transitioning my career

Analytics & Data Science Communications Engineering Legal & Law Enforcement Non-Profit Operations Policy Product Public Policy Research

Paola Maggiorotto

she/her

Trust & Safety Process Director, Teleperformance

Paola Maggiorotto currently works at Teleperformance as T&S Process Director, … Read more and is based out of Medellin, Colombia. Originally from Italy, she spent 12 years in Dublin, Ireland. Her last job there was at Meta as T&S Global Process Manager (specialized in violent, graphic and very egregious content), leading a team of Project and Program Managers, scaling solutions helping prevent online and real-world harm by building fast, scalable support systems and optimizing processes, to address safety-related incidents on Facebook and Instagram products, reducing risk and by influencing others to collaborate on cross-functional initiatives. Prior to that, Paola worked at Microsoft as EMEA Technical Support Manager and Search Editorial Specialist ensuring a high-quality and safe user experience on Microsoft Advertising and partner sites. She has 10 years of experience in T&S, through people, project and program management, stakeholder engagement, operations and communication. Paola is also super passionate about DEI and human rights and have been involved in leading multiple DEI and ERG global initiatives, focusing on guaranteeing a gender and culturally balanced recruiting pipeline/workforce and advocating for more inclusion of women and underrepresented categories in technology and the corporate world. Read less

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Paul Janzer

he/him

,

In 2005, Paul was hired as Facebook’s first customer support … Read more rep. Beyond providing support to a rapidly growing user base, he was also asked to help build out the team (hiring, management, etc.) and establish operations strategy (workflows, policies, tooling, goals, etc.). By 2007, Paul was responsible for the entire Bay Area User Operations team (~80 people), and, shortly thereafter, supported an expansion to three other offices as part of the global leadership team. When he left UO in 2011, it had grown to over 250 employees. Paul spent much of his time in Facebook UO focused on Trust & Safety, leading teams that were responsible for issues such as spam, account integrity, authenticity, pornography, hate speech, and harassment. He worked with these groups to establish content policies, continuously improve workflows/tooling, and evolving models to be more proactive. After leaving UO, Paul transitioned to Product Management. He worked for four years as a PM on Facebook Growth and four years as a Product Lead at Airbnb. In these roles, he interfaced regularly with T&S teams to ensure products prioritized user safety and wellbeing. Since mid 2020, Paul has been taking time off to be with his family and work on some of his own projects. He’d love to be of help to people who are still on the front lines, tackling difficult T&S issues across the industry. Paul is located in the San Francisco Bay Area. Read less

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Ratnakar Pawar

He/Him

Staff Machine Learning Engineer, PlayStation

Ratnakar Pawar is a Staff Machine learning Engineer at PlayStation, … Read more

where he leads Trust and Safety AI initiatives, building scalable, multilingual AI solutions to detect complex harms such as hate speech, bullying, and child grooming across text, image, and voice communications.

With a decade of experience in applied machine learning, his work also focuses on architecting novel generative AI systems and robust fairness evaluation pipelines to enhance platform integrity and support human moderators. His contributions to the field include patented threat intelligence technologies from his time at IBM and a commitment to advancing industry practices through open-source initiatives.

As a member of TSPA and a Coffee Chats host, Ratnakar is looking forward to discussing career paths in ML safety, the challenges of scaling multimodal abuse detection, implementing responsible AI, and leveraging new technologies to build a safer internet for everyone.

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Rolando Vega

he/him

Sr. Manager, Legal Response, Discord

Rolando currently leads the Legal Response Team at Discord. He … Read more has eight plus years of experience working in Trust & Safety and his career has focused on legal compliance in relation to law enforcement, child safety, intellectual property, and privacy operations. He has worked to develop processes and teams at companies like Pinterest, TikTok, Snap, and Twitter. His previous background in legal support has aided him in developing a career in Trust & Safety legal operations, and his passion for preventing real-world harm has allowed him to continue to grow as a leader in this space. Read less

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Rosanna Rafel-Rix

she/her

Program Manager, YouTube Trust and Safety, Google

Rosanna has been at YouTube for over two years, and … Read more is a Program Manager for YouTube Trust and Safety, having formerly been Policy Enforcement Manager tackling Hate Speech for YouTube. She held a series of roles in the third sector prior to joining YouTube, working on antisemitism and racism, particularly online for almost a decade. She currently works cross-policy with external organizations, managing the Trusted Flagger program for YouTube. She has a Masters in Criminology, focused on Hate Speech, from Birkbeck College, University of London and a Masters in Near and Middle Eastern Studies from the School of Oriental and African Studies. She is based in London. Read less

TSPA Members Only

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Ruby Yuen

She/her

Career Coach, Ruby Y Consulting

Ruby Yuen is a seasoned Senior Product Manager with over … Read more 15 years of experience in Trust and Safety, fraud prevention, and Anti-Money Laundering (AML). Her career began in Hong Kong at Goldman Sachs & UBS starting from a IT analyst and pivot into Business Analyst. At HSBC, Ruby rose to Senior Project Manager in Global Banking and Markets, launching a client onboarding department for AML due diligence in Southeast Asia. She then joined Morgan Stanley, managing AML compliance projects that improved regulatory adherence and operational efficiency. Ruby transitioned to the tech and digital sectors at Starbucks as the Digital Fraud Prevention Senior Program Manager. She led the development and global rollout of anti-fraud solutions, boosting digital sales and customer satisfaction in 15+ countries. At Mercari US, Ruby focused on Trust and Safety and Growth as a Product Manager. She launched features that increased gross merchandise value and implemented effective payment fraud prevention strategies. Most recently, at Wrapbook, Ruby developed a comprehensive fraud prevention strategy, resulting in high customer satisfaction and minimal fraud losses. Now, as a career coach, Ruby leverages her extensive experience to help individuals pursue careers in Trust and Safety. Read less

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Rumana Ahmed

she/her

Content Policy Manager, Policy Development & Enforcement, Meta

Rumana is currently a Content Policy Associate Manager at Meta, based … Read more in Bay Area, California. She has 7+ years of experience in Trust & Safety, across Operations, Abuse Specialization, and Policy Development & Enforcement. She has had the opportunity to be both, and IC and a manager – working on building teams from ground up. Having worked in APAC, EMEA, and now in the NA region, she has developed a deep understanding of both, the global landscape and the region-specific nuances of T&S issues. In her current role, she focuses on building and managing policy development & launch processes; with the goal to continually improve efficiency, legitimacy, and transparency. Read less

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Ryan Cerda

he/him

Content Moderation Manager, YikYak

Residing in Austin, Texas, Ryan has worked (only ever fully … Read more remote) with a variety of notable tech companies for the past decade. He started his T&S career at Indeed.com as a Search Quality Moderator. He then moved on to an organization called Sucuri (which was eventually acquired by GoDaddy), where he gained experience in the GoDaddy Product Security Group department for five years. Afterwards, Ryan joined Open Technologies, an anonymous messaging mobile app, as their Community & Moderation Coordinator. It was at Open that he not only gained experience as a content moderation manager, but also as an interim product manager for Open’s internal moderation tools. Most recently, Ryan has been a wearer-of-multiple-hats at Yik Yak, an anonymous messaging mobile app mainly used by college students. He’s the acting Content Moderation Manager, but their small, lean startup has him doing much more. From internal product development, policy making, and anything else in between, Ryan’s focused on bringing Yik Yak’s vision and mission to the masses while ensuring their users can express themselves within a healthy online community. If Ryan isn’t in Austin, Texas (CST), he can usually be found on the east coast (EST). He’s always happy to connect with anyone interested in talking trust & safety! Read less

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Sanjana Rajgarhia

She/Her

Senior Policy Specialist, Platform Integrity, Spotify

Sanjana is a Senior Policy Specialist on Spotify’s Platform Integrity … Read more team, based in Singapore. She focuses on tackling account and behavioral abuse by investigating bad actor behavior, identifying emerging abuse patterns, and developing policies to address these challenges. In her 4+ years at Spotify, Sanjana has developed expertise across data science and key Trust & Safety functions, including policy development and enforcement operations. She has worked on a broad range of issues, including child safety, self-harm, elections integrity, and ban evasion. Prior to Spotify, she earned a master’s degree from the Harvard Kennedy School of Government, where she published research on hate speech and harassment in the Asia Pacific region. Sanjana is passionate about creating safe and positive online experiences for young people, and is excited to support others as they explore this field. Read less

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Sarah Nasr

she/her

Project Manager, Meta

Sarah Nasr is a Trust and Safety Hate Speech Project … Read more Manager working at Meta (Facebook), and based in Dublin, Ireland. She’s been at Meta for more than three years months now. Sarah initially joined as a Market Specialist on the MENA market, where she focused on risk mitigation, and later on progressed to the Project Manager role. Prior to Meta, Sarah was working in the humanitarian sector and NGOs focused on health, development and education. She used to be a Project Coordinator, coordinating various programs on access to education for refugees based in Lebanon. Her background is in international relations; she have a Masters degree in International Studies and Diplomacy at the School or Oriental and African Studies. Sarah is fluent in English, French, and Arabic. Unlike what some might perceive as a big change from humanitarian to tech, Sarah thinks the two sectors are very similar at the core when it comes to T&S. She notes, “Our mission is to protect users and enable expression, while protecting human rights. We draft policies, ensure operational feasibility, design implementation processes and manage large projects with a large network of cross-functional stakeholders such as Policy, engineers and product.” Sarah’s areas of expertise are policy development and implementation, communication, and project management. Read less

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Scott Stern

he/him

Manager, Risk Intelligence, Meta

Scott Stern is Product Lead for Safety Systems & Trust at … Read more Inflection AI, where he owns the vision, strategy, and execution for keeping Pi — Inflection’s human-centered, emotionally intelligent AI — safe, reliable, and ethical. His work spans everything from low-latency safety filters and red-teaming infrastructure to model alignment, policy-as-code, and building the systems that help users understand when and why to trust AI. Before Inflection, Scott spent six years at Meta leading teams responsible for detecting, understanding, and mitigating emerging and non-scaled risks across child safety, terrorism, misinformation, election integrity, fraud, and harassment. He also built Meta’s integrity stress testing function, proactively surfacing risks before they became scaled problems. Prior to tech, he led innovation strategy, product management, and analytics at the American Marketing Association, and before that spent years at the CIA working on counterterrorism. Scott has moved between jobs and industries multiple times and wouldn’t have succeeded without so many people freely giving their time to help. He’s happy to connect with anyone exploring T&S as a career, navigating career transitions–particular from government–, thinking through AI or online safety, working through product strategy, or navigating the challenges of managing people and teams. He’s based in the Bay Area. Read less

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Seema Rekha Shrivastava

She/Her

Managing Director, Antarmanh Consulting

Seema Rekha, Managing Director, Antarmanh Consulting is a passionate, versatile … Read more & visionary strategic management consultant to many corporate organizations, known for her kaleidoscopic approach for bringing perfect solutions to her clients in T&S Industry for over a decade worldwide, while being located in India. She closely works with the senior management team for reengineering the people’s behavior and response at work. Her keen interest area is ‘Emotional Safety & Security at Workplace’. She is a conscious T&S leader and always aims to minimize the unconscious biases. She balances her professional expertise with a compassionate and empathetic approach, and is committed to helping organizations create a culture of inclusivity and diversity. Read less

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