Trust & Safety Coffee Hours

Trust & Safety Coffee Hours are one-on-one conversations designed to provide mentorship to current and aspiring trust and safety professionals. Hosts are volunteering their time and expertise to offer advice to job seekers and T&S professionals.

Hosts are not conducting formal interviews, offering referrals, providing product feedback, participating in interviews and/or user research, and/or acting on behalf of their employers or TSPA. If you schedule time and you’re not a current or aspiring T&S professional, a host reserves the right to cancel the appointment without notice.

Here’s how it works:

  • Review the profiles below, choose a host, and sign-up for a 20-minute chat using the host’s “Schedule a chat” link. Please note: hosts are listed in alphabetical order by first (or given) name, so make sure you look through all of the pages.
  • Some hosts are supporting only TSPA members at this time, and this is noted in their profile. If you’re a TSPA member, you’ll find these hosts and their “Schedule a chat” links on the TSPA Member Portal.
  • Be respectful of our hosts and their time. Remember the TSPA Code of Conduct applies to all resources, spaces, and programming–even if you’re not a TSPA member.
  • Because these one-on-one conversations are only 20-30 minutes, come prepared with questions and have a specific goal in mind. If you’re just getting started in T&S and want to learn more, we recommend reviewing Careers in T&S and the T&S Curriculum before scheduling time with a host.

If you’re a TSPA member looking for a way to help other folks on their journey in T&S, sign up to be a T&S Coffee Hours host!

Laura DeBenedetto

Laura DeBenedetto

she/her
Policy Manager, Airbnb

Laura is passionate about solving safety issues across platforms using clear, consistent policies. She began her work in Trust and Safety on an operational team focusing on hate speech and graphic violence at Meta and worked closely with product and policy teams to ensure they could enforce against these abuses efficiently while maintaining a nuanced approach. Laura also worked on enterprise policies before moving to YouTube to focus on violent extremism. After that she pivoted to behavioural policy writing at TikTok. Now at Airbnb, Laura focuses on safety policies more broadly with an emphasis on violent extremism and child safety. While she is able to draw on her content policy experience from other companies, she also spends a lot of time thinking about the unique real-world element to Airbnb, so she has started to draw upon best practices from law and human rights even more during her time here. Laura is super excited to discuss safety policies, career development, and best practices for inter-company collaboration on sensitive policy issues.

 

Talk to Laura if you’re:

  • New to T&S
  • Doing T&S at a start-up
Schedule a chat
Profile photo for Laura Dunne

Laura Dunne

she/her
Head of Music and Gated Content Policy, Spotify

Based in Dublin, Laura has 11+ years of experience in global content policy development & enforcement, with particular skills in working with UGC. She started in content moderation at Youtube and has worked in T&S policy at SoundCloud (5 years), Twitter (4.5 years), and now at Spotify, where she heads up policy development for music and gated content. Laura has expertise across a wide variety of safety issues (notably harm, privacy & freedom of expression) and has experience working in: strategic policy development, content moderation, public policy & advocacy, legal requests, crisis comms, incident management, policy comms, automation, and transparency reporting.

 

Talk to Laura if you’re:

  • Early career
  • New to T&S
  • Recently laid off
  • Doing T&S at a start-up

 

TSPA Members Only

Schedule a chat
Laura Markell

Laura Markell

she/her
Sr. Program Manager, Trust & Safety, Google

Laura has 14 years of experience in trust & safety, online advertising, and content policy, as well as four years of experience in people management. Since July 2022, she’s been a Senior Program Manager in Google’s Trust & Safety team, spearheading strategic org-wide policy programs within Google’s highest priority trust risk areas (Kids & Family, Civics, Health, Information Quality).

 

Talk to Laura if you’re:

  • Early career
  • New to T&S
  • Recently laid off
  • Managing a T&S team

 

TSPA Members Only

Schedule a chat
Profile photo of Maggie Kerr

Maggie Kerr

she/her
Senior Manager, Strategy and Operations – Trust and Safety, DoorDash

Maggie has been in Trust & Safety for a little over 12 years between Facebook/Meta and DoorDash. Within that time she’s worked in Operations, Content Moderation, Investigations, Programs, Product Strategy, Analysis, and Product Policy. Her expertise includes people managing, interviewing prep, program management, strategic partnerships, resume review, and values-based job hunting.

 

Talk to Maggie if you’re:

  • Early career
  • New to T&S
  • Recently laid off
  • Doing T&S at a start-up
  • Managing a T&S team
  • Transitioning from academia to T&S
  • Transitioning from NGO to T&S
  • Negotiating compensation
Schedule a chat
TSPA logo

Mark Reitblatt

he/him
Software Engineering Manager, Meta

Mark is a software engineering manager with seven years of professional experience (five as an Individual Contributor), joining Facebook (now Meta) directly after completing a PhD in Computer Science at Cornell. Before his PhD, he worked brief stints at a number of companies, including doing pre-silicon verification at Intel. Mark has been working in the Integrity org at Meta since 2018. In that time, he’s been primarily working on Crisis Response process, programs, and tooling. In the course of responding to crises, he’s had the opportunity to touch almost every aspect of Trust and Safety, ranging from policy, operations, product management, scaled review, measurement, ML and automation, to internal tooling and infrastructure. As a general rule, if it can break and cause an issue in a crisis, he’s probably had to deep dive and fire fight on it. Mark is mainly looking to host other engineers or engineering managers interested in or working in the T&S space, but happy to talk to anyone. He’s currently working remotely out of Seattle, but was previously in the SF Bay Area for several years.

 

Talk to Mark if you’re:

  • Early career
  • New to T&S
  • Doing T&S at a start-up
  • Managing a T&S team
  • Transitioning from academia to T&S
Schedule a chat
Matt Ramirez

Matt Ramirez

he/him
Content Policy Liaison, Meta

Hi friends! Matt has spent much of his career working in electoral politics, capping his public service experience off as an advisor to Speaker Pelosi. He’s worn a number of hats under policy, communications, strategy, and coalition management. While on Capitol Hill, Matt served as Vice President to the LGBTQ Staff Association, where he worked to hire over 100 staffers to various offices via interview prep, resume review, and other professional development resources. Now, he works with Meta’s content policy organization on transparency and policy development. He lives in San Francisco and has two formal years of trust and safety experience, and nine years of formal political experience.

 

Talk to Matt if you’re:

  • Early career
  • Recently laid off
  • Transitioning from government to T&S
Schedule a chat
TSPA logo

Matthew Soeth

he/him
Head of Trust & Safety, Spectrum Labs

Matt serves as Head of Trust & Safety at Spectrum Labs AI supporting the #TSCollective community as well as many of our partner companies across gaming, dating, and social apps. He also serves as an advisor for All Tech is Human focusing on responsible innovation in technology. As a former member of the Global Trust & Safety Team At TikTok, Matt worked on cross functional teams to develop safety resources on that platform around bullying & harassment, suicide and self harm, hate speech, election integrity, and media literacy education tools. Prior to entering tech, Matt spent 15 years in education working with diverse high school populations as a teacher and administrator. He is a co-founder of the nonprofit #ICANHELP, and co-creator of #Digital4Good. In 2015, Matt helped start the Social Media Helpline, the first social media helpline for schools in the United States.

 

Talk to Matt if you’re:

  • Early career
  • New to T&S
  • Recently laid off
  • Doing T&S at a start-ups
  • Managing a T&S team
  • Transitioning from academia to T&S
  • Transitioning from NGO to T&S
Schedule a chat
Profile photo for Michael Swenson

Michael Swenson

he/they
Manager, Policy Programs, Discord

Michael Swenson most recently led the Policy Programs team at Discord, where they oversee a variety of programs that facilitate direct connections between Discord’s many safety and policy-focused teams with users, moderators, academics, and industry practitioners. Their team engaged in dialogue, research, and education surrounding topics of platform governance, policy acumen and praxis, as well as education and co-creative approaches to facing the platform’s toughest safety challenges. In their prior work, Michael worked in the digital marketing space and in academia, and also has spent many years in online community spaces, helping lead dozens of communities most recently on the Reddit platform. They studied religion and ethics in modern society at Duke University, where they researched religious and political extremism through the lens of post-colonial era critical social theory and anthropological approaches to communities of practice. They also spent several years doing Computer Science work at the Georgia Institute of Technology, where they focused on human-centered design, ethics in AI and ML, and educational technology at scale.

 

Talk to Michael if you’re:

  • Early career
  • New to T&S
  • Recently laid off,
  • Doing T&S at a start-up
  • Managing a T&S team
  • Transitioning from academia to T&S
  • Negotiating compensation
Schedule a chat
Profile photo for Nitesh Shivapooja

Nitesh Shivapooja

he/him
Manager, Google Cloud Trust & Safety, Google

Nitesh has been in the Trust & Safety space for over 10 years, all at Google. He has had the opportunity to work as an IC and manager, and has built teams from the ground up. Nitesh has also developed and executed anti-abuse strategies for various categories of products including Search, G+, Google Drive, Calendar, and others. His team also works on identifying various abuses ranging from Chia mining on Cloud, scaled abuse like spammy notifications/emails and sensitive and egregious content like terrorist content, sexually explicit content, and hate speech.

 

Talk to Nitesh if you’re:

  • Early career
  • New to T&S
  • Recently laid off
  • Doing T&S at a start-up
  • Managing a T&S team
  • Transitioning from academia to T&S
  • Transitioning from NGO to T&S
  • Transitioning from government to T&S
Schedule a chat
TSPA logo

Nivedita Mishra

she/her
Partner Manager, Meta

Nivedita has expertise in: Internet Trust and Safety, Content Moderation, Operations, Mentoring, Team Management, Vendor Management, Project Management. She has more than 15 years experience in the tech industry with 12+ years at Meta across different T&S Operations teams, almost two years at Deloitte on business analysis and content management, and almost one year and two months at Magna Infotech on content management. Nivedita is located in Hyderabad, India (India Standard Time).

 

Talk to Nivedita if you’re:

  • New to T&S
  • Recently laid off
  • T&S at start-ups
  • T&S managers
Schedule a chat
Profile photo for Paola Maggiorotto

Paola Maggiorotto

she/her
Trust & Safety Process Director, Teleperformance

Paola Maggiorotto currently works at Teleperformance as T&S Process Director, and is based out of Medellin, Colombia. Originally from Italy, she spent 12 years in Dublin, Ireland. Her last job there was at Meta as T&S Global Process Manager (specialised in violent, graphic and very egregious content), leading a team of Project and Programme Managers, scaling solutions helping prevent online and real-world harm by building fast, scalable support systems and optimising processes, to address safety-related incidents on Facebook and Instagram products, reducing risk and by influencing others to collaborate on cross-functional initiatives. Prior to that, Paola worked at Microsoft as EMEA Technical Support Manager and Search Editorial Specialist ensuring a high-quality and safe user experience on Microsoft Advertising and partner sites. She has 10 years of experience in T&S, through people, project and programme management, stakeholder engagement, operations and communication. Paola is also super passionate about DEI and human rights and have been involved in leading multiple DEI and ERG global initiatives, focusing on guaranteeing a gender and culturally balanced recruiting pipeline/workforce and advocating for more inclusion of women and underrepresented categories in technology and the corporate world.

 

Talk to Paola if you’re:

  • New to T&S
  • Recently laid off
  • Doing T&S at a start-up
  • Managing a T&S team
  • Transitioning from NGO to T&S
Schedule a chat
Paul Janzer

Paul Janzer

he/him
,

In 2005, Paul was hired as Facebook’s first customer support rep. Beyond providing support to a rapidly growing user base, he was also asked to help build out the team (hiring, management, etc.) and establish operations strategy (workflows, policies, tooling, goals, etc.). By 2007, Paul was responsible for the entire Bay Area User Operations team (~80 people), and, shortly thereafter, supported an expansion to three other offices as part of the global leadership team. When he left UO in 2011, it had grown to over 250 employees. Paul spent much of his time in Facebook UO focused on Trust & Safety, leading teams that were responsible for issues such as spam, account integrity, authenticity, pornography, hate speech, and harassment. He worked with these groups to establish content policies, continuously improve workflows/tooling, and evolving models to be more proactive. After leaving UO, Paul transitioned to Product Management. He worked for four years as a PM on Facebook Growth and four years as a Product Lead at Airbnb. In these roles, he interfaced regularly with T&S teams to ensure products prioritized user safety and wellbeing. Since mid 2020, Paul has been taking time off to be with his family and work on some of his own projects. He’d love to be of help to people who are still on the front lines, tackling difficult T&S issues across the industry. Paul is located in the San Francisco Bay Area.

 

Talk to Paul if you’re:

  • Early career
  • New to T&S
  • Recently laid off
  • Doing T&S at a start-ups
  • Managing a T&S team
Schedule a chat
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