Trust & Safety Coffee Chats

Trust & Safety Coffee Chats are one-on-one conversations designed to provide mentorship to current and aspiring trust and safety professionals. Hosts are volunteering their time and expertise to offer advice to job seekers and T&S professionals.

How It Works:

• Search for a host based on what you want to talk about.
• Sign-up using the host’s “Schedule a chat” button.
• Come prepared with questions and have a specific goal in mind.

Friendly Reminders:

• Be respectful of our hosts and their time.
• The TSPA Code of Conduct applies to all resources, spaces, and programming, even if you’re not a TSPA member.
• If you’re just getting started in T&S and want to learn more, we recommend reviewing Careers in T&S and the T&S Curriculum before scheduling.
• Hosts are not conducting formal interviews, offering referrals, providing product feedback, participating in interviews and/or user research, and/or acting on behalf of their employers or TSPA. If you schedule time and you’re not a current or aspiring T&S professional, a host reserves the right to cancel the appointment without notice.

If you’re a TSPA member looking for a way to help other folks on their journey in T&S, sign up to be a T&S Coffee Hours host!

Being new to T&S Being recently laid off BIPOC in T&S Compliance Cross-functional collaborations in T&S Data science Doing T&S at a start-up External engagement in T&S Growing in my T&S career Informational interview Interviewing tips Managing a T&S team Negotiating compensation Policy in T&S Privacy tune-up Product in T&S Research in T&S Resume review Role specific guidance T&S ecosystems T&S for infrastructure T&S for marginalized groups T&S in APAC T&S in EMEA T&S strategy Transitioning from academia to T&S Transitioning from government to T&S Transitioning from Healthcare to T&S Transitioning from NGO to T&S

Analytics & Data Science Communications Engineering Legal & Law Enforcement Non-Profit Operations Policy Product Public Policy Research

Isha Gulati

Manager, Google

Isha currently works as a manager in legal operations for … Read more Google, with a strong background in trust and safety. She specializes in legal operations management and holds rich experience in policy development, and implementing proactive and reactive measures through vendor operations and machine learning models to combat online abuse, including adult content, violence, animal abuse, spam and misinformation. Read less

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Ryan Cerda

he/him

Content Moderation Manager, YikYak

Residing in Austin, Texas, Ryan has worked (only ever fully … Read more remote) with a variety of notable tech companies for the past decade. He started his T&S career at Indeed.com as a Search Quality Moderator. He then moved on to an organization called Sucuri (which was eventually acquired by GoDaddy), where he gained experience in the GoDaddy Product Security Group department for five years. Afterwards, Ryan joined Open Technologies, an anonymous messaging mobile app, as their Community & Moderation Coordinator. It was at Open that he not only gained experience as a content moderation manager, but also as an interim product manager for Open’s internal moderation tools. Most recently, Ryan has been a wearer-of-multiple-hats at Yik Yak, an anonymous messaging mobile app mainly used by college students. He’s the acting Content Moderation Manager, but their small, lean startup has him doing much more. From internal product development, policy making, and anything else in between, Ryan’s focused on bringing Yik Yak’s vision and mission to the masses while ensuring their users can express themselves within a healthy online community. If Ryan isn’t in Austin, Texas (CST), he can usually be found on the east coast (EST). He’s always happy to connect with anyone interested in talking trust & safety! Read less

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Brian Davis

he/him

Head of Trust & Safety, Dodgeball

Brian's mission is to help educate others in how to … Read more gain trust and better understand your customers. He’s a Trust & Safety leader specializing in building scalable teams and programs from scratch. Brian’s career has been built by simplifying complex ideas and incessantly asking, “Why?”. Currently, he’s the Head of Trust & Safety at Dodgeball where he is an internal advocate and educator for the Trust & Safety community. Read less

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Ece Ozkan

Policy Consultant, Bumble

Ece is a tech professional with over 12 years of … Read more experience in Trust & Safety, dedicated to striking the right balance between fostering innovation and upholding responsible tech practices while creating safer digital environments. In her career, Ece worked in major social and entertainment platforms (Facebook (before it became Meta), TikTok, Meta) in a range of roles including policy development, leadership/ people management, and program management. She managed teams developing policies and processes for areas including Violent Extremism, Fraud, Regulated Goods, and Privacy. Ece is an active member of TSPA, All Tech is Human and a member of Marketplace Risk advisory board. Currently she is working as a Policy Consultant at Bumble, based in Dublin/ Ireland. Read less

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Scott Stern

he/him

Manager, Risk Intelligence, Meta

Scott is currently a manager on the Risk Intelligence team … Read more at Meta, which he joined in January 2020. RI has a wide remit in the T&S space ranging from understanding the overall risk landscape facing Meta’s users on their platforms to understanding the motivations and root causes of bad actors or behaviors. His team has experience with virtual every abuse type including child safety, terrorism, misinformation, election delegitimization, fraud, and harassment. Prior to Meta, Scott worked at the American Marketing Association leading innovation strategy, product management, research, and analytics. Before that, he spent a number of years at the Central Intelligence Agency working on counterterrorism. Scott has worked with a lot of former government people transitioning to the private sector, so he’s happy to talk to anyone exploring T&S as a career, navigating career changes, managing people, or anything else on your mind. He’s based in the Bay Area. Read less

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Katie Harbath

she/her

CEO, Anchor Change

Katie Harbath is a global leader at the intersection of … Read more elections, democracy, and technology. As the chief executive of Anchor Change, she helps clients think through tech policy issues. She is a senior advisor for technology and democracy at the International Republican Institute and is also a fellow at the Bipartisan Policy Center, the Integrity Institute and a nonresident fellow at the Atlantic Council. Previously, Katie spent 10 years at Facebook. As a director of public policy, she built and led global teams that managed elections and helped government and political figures use the social network to connect with their constituents. Before Facebook, Katie held senior digital roles at the Republican National Committee, the National Republican Senatorial Committee, and the DCI Group, as well as multiple campaigns for office. She is a board member at the National Conference on Citizenship, Democracy Works, R Street and the Center for Journalism Ethics at the University of Madison-Wisconsin. Read less

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Matthew Soeth

he/him

Head of Trust & Safety, Spectrum Labs

Matt serves as Head of Trust & Safety at Spectrum … Read more Labs AI supporting the #TSCollective community as well as many of our partner companies across gaming, dating, and social apps. He also serves as an advisor for All Tech is Human focusing on responsible innovation in technology. As a former member of the Global Trust & Safety Team At TikTok, Matt worked on cross functional teams to develop safety resources on that platform around bullying & harassment, suicide and self harm, hate speech, election integrity, and media literacy education tools. Prior to entering tech, Matt spent 15 years in education working with diverse high school populations as a teacher and administrator. He is a co-founder of the nonprofit #ICANHELP, and co-creator of #Digital4Good. In 2015, Matt helped start the Social Media Helpline, the first social media helpline for schools in the United States. Read less

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Paola Maggiorotto

she/her

Trust & Safety Process Director, Teleperformance

Paola Maggiorotto currently works at Teleperformance as T&S Process Director, … Read more and is based out of Medellin, Colombia. Originally from Italy, she spent 12 years in Dublin, Ireland. Her last job there was at Meta as T&S Global Process Manager (specialized in violent, graphic and very egregious content), leading a team of Project and Program Managers, scaling solutions helping prevent online and real-world harm by building fast, scalable support systems and optimizing processes, to address safety-related incidents on Facebook and Instagram products, reducing risk and by influencing others to collaborate on cross-functional initiatives. Prior to that, Paola worked at Microsoft as EMEA Technical Support Manager and Search Editorial Specialist ensuring a high-quality and safe user experience on Microsoft Advertising and partner sites. She has 10 years of experience in T&S, through people, project and program management, stakeholder engagement, operations and communication. Paola is also super passionate about DEI and human rights and have been involved in leading multiple DEI and ERG global initiatives, focusing on guaranteeing a gender and culturally balanced recruiting pipeline/workforce and advocating for more inclusion of women and underrepresented categories in technology and the corporate world. Read less

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Kim Corcoran

she/her

Sr. Manager, Trust & Safety Incident Operations, Thumbtack

Kim is currently Senior Manager of Trust and Safety Incident … Read more Operations at Thumbtack, a team she joined in July 2021. This dynamic team works tirelessly to ensure safety of the marketplace through the support and education of their customers and pros. Kim has fostered a collaborative and high-performing culture, empowering her team to deliver an exceptional user experience. Kim is also co-Lead of Thumbtack’s Women’s Employee Resource Group (ERG) and a driving force in championing Diversity, Equity, Inclusion, and Belonging (DEIB) initiatives, particularly in recruitment and retention strategies. Prior to this, Kim held various roles during her tenure at Rover.com, culminating as Head of Trust & Safety, Resolutions, and Claims. This experience equipped her with a deep understanding of fostering trust and safety within dynamic online platforms. Before venturing into tech, Kim’s career encompassed over a decade in healthcare administration, where she rapidly gained a reputation for her passionate, data-driven mindset and keen ability to implement sustainable change, contributing significantly to operational excellence. Outside of work, you can find Kim busy exploring the Pacific Northwest alongside her husband and two dogs. Read less

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Sarah Nasr

she/her

Project Manager, Meta

Sarah Nasr is a Trust and Safety Hate Speech Project … Read more Manager working at Meta (Facebook), and based in Dublin, Ireland. She’s been at Meta for more than three years months now. Sarah initially joined as a Market Specialist on the MENA market, where she focused on risk mitigation, and later on progressed to the Project Manager role. Prior to Meta, Sarah was working in the humanitarian sector and NGOs focused on health, development and education. She used to be a Project Coordinator, coordinating various programs on access to education for refugees based in Lebanon. Her background is in international relations; she have a Masters degree in International Studies and Diplomacy at the School or Oriental and African Studies. Sarah is fluent in English, French, and Arabic. Unlike what some might perceive as a big change from humanitarian to tech, Sarah thinks the two sectors are very similar at the core when it comes to T&S. She notes, “Our mission is to protect users and enable expression, while protecting human rights. We draft policies, ensure operational feasibility, design implementation processes and manage large projects with a large network of cross-functional stakeholders such as Policy, engineers and product.” Sarah’s areas of expertise are policy development and implementation, communication, and project management. Read less

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Yu-Lan Scholliers

she/her

Head of Product, Checkstep

Yu-Lan is currently Head of Product at Checkstep – a … Read more B2B SaaS startup focusing on building AI/Content Moderation tooling to help platforms with harmful content. Previously, she was in Product Data Science at Meta for five years, across different harm types (for measurement) but also specifically focusing on: Dangerous Organisations, Suicide & Self-Injury, Non-consensual Intimate Imagery, working with some amazing people across tech, policy and operations, focus on harm-specific insights but also transparency reporting, data privacy and compliance. She’s so grateful to be part of T&S, making the world a bit safer every day and she’s keen to meet this community, learn from you, and share what knowledge she has! Read less

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Kashyap Puranik

He/Him/His

Software Engineer, Trust Lab

I am a software engineer with over 12 years of … Read more experience in Trust and Safety. I’ve led Gmail’s anti-phishing team against a number of phishing, spam and malware attacks. I’ve worked on a number of content-free abuse at YouTube including scraping, engagement abuse, fraud, account take over, bulk account abuse and I’ve spent a year and half at a couple of start ups. I’m currently at Trust Lab building Trust and Safety engineering infra using Generative AI in TnS. I’ve seen many different kinds of adversaries and I understand the best strategies to counter them and I’m happy to share my experiences. Read less

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