Trust & Safety Coffee Chats are one-on-one conversations designed to provide mentorship to current and aspiring trust and safety professionals. Hosts are volunteering their time and expertise to offer advice to job seekers and T&S professionals.
How It Works:
Search for a host based on what you want to talk about.
Sign-up using the host’s “Schedule a chat” button.
Come prepared with questions and have a specific goal in mind.
Friendly Reminders:
Be respectful of our hosts and their time. If you book time with a host, please show up or cancel the booking in advance if the time no longer works for you.
The TSPA Code of Conduct applies to all resources, spaces, and programming, even if you’re not a TSPA member.
If you’re just getting started in T&S and want to learn more, we recommend reviewing Careers in T&S and the T&S Curriculumbefore scheduling.
Hosts are not conducting formal interviews, offering referrals, providing product feedback, participating in interviews and/or user research, and/or acting on behalf of their employers or TSPA. If you schedule time and you’re not a current or aspiring T&S professional, a host reserves the right to cancel the appointment without notice.
Double check the time zone when booking. Our hosts are located all over the globe.
As the Lead Software Engineer on the Growth and Trust
… Read more
& Safety team at Yik Yak, Adrian was able to help scale Yik Yak to 1 million DAU’s, build internal trust & safety infrastructure, and close a seed round of $6 million dollars. With his background in engineering, he has had the pleasure of working alongside the brightest minds in the industry throughout his career and has found his passion for building a better internet from his time at Yik Yak to his current role at Red Hat.Read less
Ana has over 20 years of international experience. She’s worked
… Read more
at the UN, Yahoo!, Twitter, and a couple of start-ups in different countries around the world. Ana has managed T&S global teams for 9 years and is experienced in breaching cultural barriers, and using creative and adaptive solutions to foster productive teams. She is an international ambassador to regional teams in global companies and has supported her and other T&S teams improve stakeholder relationships, especially when objectives are disperse. Her most recent role is Global Head of Revenue Policy at Twitter, where she was responsible for revenue policies, advertising platform health, including ads integrity and data analysis, counsel for revenue products, developing and implementing a global strategy for Twitter’s revenue policies.
Ana participates regularly in mentorship programs and looks forward to chatting and meeting new T&S professionals! (EST)
With nearly a decade of experience in digital product development
… Read more
and Trust & Safety, I am passionate about building innovative solutions that make online spaces safer. Currently, I serve as the Director of Product and Innovations for Trust & Safety at TaskUs, where I lead a team focused on leveraging data analysis and cutting-edge technology to develop comprehensive safety solutions for diverse online platforms—ranging from content moderation to fraud prevention.
Previously, I played a key role at Red Points, a brand protection software company, where I spearheaded the development and launch of their flagship product. This experience strengthened my expertise in market analysis, user-centric design, and applying AI and machine learning to tackle complex challenges in digital safety.Read less
Barry is based in Dublin and has 8+ years of
… Read more
Trust & Safety experience under his belt. He originally pursued his studies in music, but when completing his masters thesis on music’s role in dehumanisation, degradation, and suffering, he was introduced to the world of Trust & Safety.
He currently works as a Safety Lead at Pinterest having started as a Safety Specialist over 4 years ago and worked his way up the ranks. His main area of expertise is in self harm and mental health on social platforms, however he has vast experience and a keen interest in many other facets of Trust & Safety, such as violent extremism, misinformation, and hateful activities.
He has experience working on policy development and implementation, enforcement operations, regulatory frameworks, model development, external partnerships, vendor relations, training and quality, product launches, and escalations management. What makes his job exciting is that no two days are the same, and new challenges are always popping up that require new and innovative solutions.Read less
Ben Horner is an accomplished professional in the Trust &
… Read more
Safety industry, having entered the space in 2022. Currently, he is a product manager at HubSpot, where he plays a pivotal role within the Fraud & Risk group. In this capacity, Ben is responsible for overseeing product strategies and addressing challenges to ensure the security and trustworthiness of HubSpot’s platform.
Before stepping into his current role, Ben made significant contributions as the North America (NAM) manager for HubSpot’s Trust & Safety Operations team. In this leadership position, he spearheaded initiatives to enhance operational efficiency and bolster the company’s security measures, thereby ensuring a safe environment for HubSpot’s users.
Ben’s journey at HubSpot began in the support division, where he gained invaluable insights into customer needs and the HubSpot platform. His experiences in support laid a strong foundation for his subsequent roles, as he advanced through the ranks by demonstrating exceptional leadership and a steadfast commitment to trust and safety in the digital realm.Read less
Bethany started her tech policy career as a Fellow on
… Read more the Twitter Public Policy team. While there, she discovered her love for Trust and Safety and was hired as a Site Policy Specialist. After almost three years, she joined Pinterest’s Content Policy team as a Content Policy Manager and then Senior Manager. She’s currently a Content Policy Manager at Niantic, the company that created PokémonGo. She is located in New York City EST.Read less
Brian's mission is to help educate others in how to
… Read more
gain trust and better understand your customers. He’s a Trust & Safety leader specializing in building scalable teams and programs from scratch. Brian’s career has been built by simplifying complex ideas and incessantly asking, “Why?”. Currently, he’s the Head of Trust & Safety at Dodgeball where he is an internal advocate and educator for the Trust & Safety community.Read less
Brittany has thirteen years of experience combating fraud, managing chargeback
… Read more
disputes, creating and enforcing policies, and building and scaling fraud teams at companies such as Etsy, Airbnb, 1stdibs, letgo, and Sift. She currently focuses on trust and safety education, developing industry best practices and strategies for merchants, and representing the merchant’s voice at industry conferences and with the media. She serves on the Merchant Risk Council’s Education Committee, is on the Advisory Council for the Cybersecurity Professional Development Program at California State University, Chico, and an Advisor for the Merchant Payment Ecosystems conference.
Cathryn Weems has been working in Trust & Safety for
… Read more
almost 25 years and is currently working as an independent T&S consultant. Originally from the UK, she moved to the San Francisco Bay Area over 20 years ago while working at Yahoo! and went on to work at a variety of other tech companies (Flickr, YouTube/Google, Dropbox, Twitter, Epic Games, and Character.AI) throughout her career. She has experience in policy development, people management, global content regulation, child safety, operations, leadership, and handling legal requests from law enforcement/government or IP rights holders. She is a TSPA advisor and member of the Integrity Institute. Her professional passion is supporting and promoting the advancement of T&S as an industry, and more specifically, TSPA as an organization.Read less
Chanelle Murphy is a Senior Product Manager with over a
… Read more
decade of experience turning complex challenges into simple, impactful products. She began her career in political software before moving into trust and safety, leading strategy and product launches at Pex and now Thorn. She’s grateful to help create safer online spaces and looks forward to connecting with this community to talk product, share insights, and learn together.Read less
Christopher manages the Content Moderation Ops team for Mercari, a
… Read more peer to peer e-commerce marketplace. In his time in the T&S space, he would consider his major areas of expertise to be vendor management/alignment, people management, and working to organize knowledge. Before his current role, Christoper worked in enhanced due diligence for a bank, then was working in the BSA/AML space for Mercari for about a year, so he’s am happy to discuss the differences and relationships between BSA compliance work and Trust and Safety/Content Mod. Christopher has also performed enhanced due diligence work on high risk customers, and worked on numerous money laundering and consumer protection related engagements. Christopher is currently located in Albuquerque, New Mexico (Mountain Time, USA) and working remotely so he’s happy to commiserate about working way outside a tech hub, but is afraid he won’t be able to offer too many solutions. He has two school-age kids and has been in his current role for about four years. He looks forward to chatting with folks!Read less
Chris is currently a senior manager of Data Science, Analytics
… Read more
at Twitch where he leads a team dedicated to measuring operational performance and identifying patterns and trends with the goal of reducing harm to the Twitch community. Chris has worn many hats in the 9 years he’s dedicated in the Trust and Safety space including, but not limited to, operations at Eventbrite (3.5 years), and data analytics focused on child safety at Facebook (3.5 years).
We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies.
This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
Cookie
Duration
Description
cookielawinfo-checkbox-analytics
11 months
This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional
11 months
The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary
11 months
This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others
11 months
This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance
11 months
This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy
11 months
The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.