Past Events

TrustCon 2024

TrustCon is the global conference dedicated to trust and safety professionals who are responsible for the challenging work of keeping our platforms and communities safe. TrustCon, the only conference of its kind, is the culmination of TSPA’s vision to create and foster a global community of practice among trust and safety professionals. This conference will create an enduring and supportive community; offer workshops and presentations focused on the practice of trust and safety; and explore successes, lessons learned, and the future of the field. Attendees have the opportunity to collaborate, hear from trust and safety thought leaders, and connect with peers from all over the world.

Know Before You Go: Attendee’s Edition TrustCon 2024

e excited to welcome attendees for TrustCon in July 2024! TSPA staff will be highlighting the following areas:

Agenda

Welcome/Reception

Exhibits

Program

Networking opportunities

We will also have time for Q&A for attendees to answer any specific questions!

2024 EMEA Summit

We are excited to announce the second annual EMEA Summit hosted by the Trust & Safety Professionals Association (TSPA)! This one-day conference is dedicated to trust and safety professionals who are responsible for keeping platforms and communities safe. The event will take place at Clayton Hotel Burlington Road with a mix of keynote speeches, panel discussions, and networking opportunities. 

TSPA Regional Summits are unique in that they are planned by local TSPA members with programming that is most relevant to the region. The summit supports TSPA’s vision of creating and fostering a global community of practice among trust and safety professionals by centring each region’s concerns, priorities, diversity, and culture. The theme for this year’s summit is, “The Power of Collaboration.” 

We look forward to bringing together professionals who are passionate about trust and safety in EMEA. Join us at the second EMEA Summit to network, share insights, and build a community of practice.

Election Integrity and Addressing Weaponized Conspiracy Theories

In today’s digital age, the nature of political discourse can result in a wide range of outcomes from healthy debate all the way to a sense of existential threat that leads to harm and violence. This political landscape sees weaponized conspiracy theories playing a significant role in this potential for violence. This presentation aims to equip practitioners who moderate political conversations with the frameworks and insights needed to navigate this challenging landscape.

Join TSPA and Sarah Pollack (CTEC) as we delve into the characteristics that define today’s landscape where conspiracy theories are more primed to be weaponized and identify key hallmarks of conspiracy theories that allow us to address harm amidst quickly changing use of speech.

Please note that this presentation is exclusively for TSPA members. The password to the Eventbrite is within the Member Portal and Member Slack space.

Hateful Content Moderation in AI: Challenges & Opportunities in Singapore and Southeast Asia

The rise of the internet and social media has amplified the issue of online hate speech globally. This is particularly concerning in regions like Singapore and Southeast Asia due to their vast linguistic and cultural diversity. Though machine learning and deep learning offer potential solutions, their effectiveness is limited by the region’s unique challenges, including language diversity and cultural nuances. For a comprehensive solution, a collaborative approach is essential. This involves governments, social media platforms, and researchers joining forces to tackle the problem. The talk advocates for such collaborations, emphasizing data sharing, region-specific AI models, and stringent regulatory frameworks. In essence, the focus is on addressing the urgent need to combat online hate speech in Singapore and Southeast Asia to ensure a safe digital environment.

Please note that webinar will be hosted on March 27, 2024 from 10:00 – 11:00 AM SGT (March 26, 2024 7:00 – 8:00 PM PDT).

This is a members only presentation. This community event is for TSPA members who are T&S professionals, and registration is required to attend; please do not register others or bring guests. Please check the Member Portal or Slack for the password to register for this event.

The Cost of Caring: Understanding Trauma Exposure Responses & Resilience in Digital Safety Work

Why this topic?

Digital safety work poses unique challenges and risks. Exposure to trauma and systemic overwhelm can and will impact individuals, teams, and safety organizations in predictable ways. Resilience starts with building a shared understanding of these realities. This allows us to engage with our work and our workplaces from a more educated and empowered position.

For over a decade, The Workplace Wellness Project (TWWP) has been the industry leader in partnering with individuals and teams to foster resilience in response to the impact of trauma and overwhelm that comes with digital safety work. We believe that the people and teams taking up this work deserve to be healthy and supported to thrive in their jobs and beyond. As trauma-informed and resilience-oriented coaches and consultants, it’s our mission to educate and empower people and teams with the knowledge and skills to recognize and respond to the unavoidable costs of caring.

This is a members only presentation. This community event is for TSPA members who are T&S professionals, and registration is required to attend. Check the member Slack or the Member Portal for the password to the Eventbrite registration.

Austin Meet & Greet

Our first Meet & Greet event of the year will be during the week of #SXSW in Austin, TX! Join us at Hotel Magdalena’s Pool Bar on March 9th from 5:30 – 7:30 PM CST. Come for the food and drink, stay for the networking.

Are you speaking at SXSW this year? Let us know here (http://bit.ly/49sBq1Y)! We’re making a list of all the sessions TSPA members are doing to share, so we can support each other in the audience.

This event is free and open to TSPA members only. Check the member Slack or the member portal for the password to the Eventbrite registration. Tickets are limited, reserve your spot today!

Child Online Safety: Assessing and Mitigating the Evolving Risks to Children Online

Join us for this insightful conversation with Teleperformance on the risks to children online, and how they are quickly evolving given advancements in generative AI, new regulation related to age assurance, and new trends in children’s behavior online. This is leading to increasingly nuanced and complex decisions about how to create safe experiences for children in online spaces. In this session, we will explore, what are the best practices for age verification? How are the Online Safety Bill in the UK and other global regulation changing the way that platforms are required to assess and mitigate risks to children? How is generative AI changing the risk landscape for children online and how can companies be proactive about mitigating these risks? We will look to explore these questions to provide a comprehensive view of preparing for a new era of online safety, particularly to protect children online.

From Healthcare to Trust and Safety

Join us for a panel discussion about transitioning from working in the world of Healthcare to trust and safety with guests Sarah Edwards, Manager, Wellness + Resiliency at TaskUs, Jasmine Liggins, Trust and Safety Specialist at Thumbtack, and Laura McLester. In addition to sharing their career journeys, panelists will reflect on what they learned working in the healthcare industry that prepared them for T&S roles. Panelists will also speak about adjusting to T&S and what the T&S profession can learn from healthcare.