Policy research and development

Trust and Safety Work: Internal Governance of Technology Risks and Harms

Toby Shulruff | 2024Type: Report

In her new paper, Toby Shulruff argues that trust and safety work is “a type of internal governance” that attempts “to mitigate disinformation, online harassment, extremism, and other harms accelerated or amplified by technology products and services.” Based on her analysis of 112 job postings and six semi-structured interviews with T&S professionals, Shulruff proposes six discrete functions of T&S work, shares eight mindsets, and identifies “six key trends including external pressure, prioritization, formalization, automation, collaboration, and prevention.”

Tech Against Terrorism: Knowledge Sharing Platform

Tech Against Terrorism | 2023

The Knowledge Sharing Platform is a platform developed by Tech Against Terrorism to provide smaller tech companies with a collection of interactive tools and resources designed to support their operational and policy-oriented efforts with regard to developing and implementing an effective and human rights compliant counterterrorism response. Please note: Access to the KSP requires registration; however, this is primarily a security measure to vet access to sensitive content. Anyone with an email address affiliated with a tech company is de facto approved.