Trust and Safety Work: Internal Governance of Technology Risks and Harms

When Where

In her new paper, Toby Shulruff argues that trust and safety work is “a type of internal governance” that attempts “to mitigate disinformation, online harassment, extremism, and other harms accelerated or amplified by technology products and services.” Based on her analysis of 112 job postings and six semi-structured interviews with T&S professionals, Shulruff proposes six discrete functions of T&S work, shares eight mindsets, and identifies “six key trends including external pressure, prioritization, formalization, automation, collaboration, and prevention.”