Other

Trust and Safety Work: Internal Governance of Technology Risks and Harms

Toby Shulruff | 2024Type: Report

In her new paper, Toby Shulruff argues that trust and safety work is “a type of internal governance” that attempts “to mitigate disinformation, online harassment, extremism, and other harms accelerated or amplified by technology products and services.” Based on her analysis of 112 job postings and six semi-structured interviews with T&S professionals, Shulruff proposes six discrete functions of T&S work, shares eight mindsets, and identifies “six key trends including external pressure, prioritization, formalization, automation, collaboration, and prevention.”

All Complex Ecosystems Have Parasites

Cory Doctorow | 2005Type: Blog post

In 2005, Cory Doctorow published this presentation for the O'Reilly Emerging Technology Conference. In it, he explains how the internet, like all complex ecosystems, has parasites and suggests these relationships are not always negative.