Toby Shulruff | 2024Type: Report
In her new paper, Toby Shulruff argues that trust and safety work is “a type of internal governance” that attempts “to mitigate disinformation, online harassment, extremism, and other harms accelerated or amplified by technology products and services.” Based on her analysis of 112 job postings and six semi-structured interviews with T&S professionals, Shulruff proposes six discrete functions of T&S work, shares eight mindsets, and identifies “six key trends including external pressure, prioritization, formalization, automation, collaboration, and prevention.”
Ofcom | 2023Type: Report
The Interactive Services Model (ISM) sets out user journeys, workflows used by platforms, and the trust and safety measures relied upon by different services. Desk research and interviews were used to inform the representative model by building an understanding of the typical user journey through an interactive service experience. For further information on the methodology and definitions used for the purposes of this project please refer to the overview document below.
Ofcom | 2023Type: Website
Ofcom carries out a regular program of research into what people do online, what they experience (including harm) and how they feel about it. They also publish occasional research in support of their consultations and policy work.
Vivian Zhao, Jackson Akselrad, and Matt Katsaros | 2023Type: Report
This report uses the procedural justice theory to provide a framework for building effective content moderation strategies. Decades of research from the criminal legal setting, along with more recent research in the online space, suggests that a deterrence approach may not be the most optimal. Studies indicate that platforms can build trust and improve rule adherence by adopting a procedural justice approach.
Tech Against Terrorism | 2023
The Knowledge Sharing Platform is a platform developed by Tech Against Terrorism to provide smaller tech companies with a collection of interactive tools and resources designed to support their operational and policy-oriented efforts with regard to developing and implementing an effective and human rights compliant counterterrorism response. Please note: Access to the KSP requires registration; however, this is primarily a security measure to vet access to sensitive content. Anyone with an email address affiliated with a tech company is de facto approved.
Tech Coalition | 2023
A voluntary and open source image classification system adopted by members of the Tech Coalition that is used by many electronic service providers to categorize images and videos that depict apparent child sexual abuse and exploitation.
Tech Coalition | 2023Type: Website
This template has been created to help you get started on your company’s first CSEA transparency report. It aligns with TRUST: Voluntary Framework for Industry Transparency. The template provides suggestions and guidance for the three major sections of a report: Policies and Practices, Processes and Systems, and Outcomes. For additional information on transparency reporting best practices, please see the Tech Coalition’s Trust Framework - Transparency Reporting Implementation Guide.
Tech Coalition | 2023Type: Report
The Tech Coalition’s Trust: Voluntary Framework for Industry Transparency (the Framework) provides principles- based guidance to tech companies seeking to build trust around their efforts to address online child sexual exploitation and abuse (CSEA) risks on their services. This guide serves to aid industry in implementing the Framework and moving toward better alignment in transparency reporting.
Julie Owono, Leïla Morch | 2022Type: Report
Safety Tech Innovation Network | 2022Type: Report
A report from the UK's Department for Digital, Culture, Media & Sport based on a literature review, stakeholder interviews, labour market analysis, and
economic mapping.
