Trust & Safety Coffee Chats

Trust & Safety Coffee Chats are one-on-one conversations designed to provide mentorship to current and aspiring trust and safety professionals. Hosts are volunteering their time and expertise to offer advice to job seekers and T&S professionals.

How It Works:

• Search for a host based on what you want to talk about.
• Sign-up using the host’s “Schedule a chat” button.
• Come prepared with questions and have a specific goal in mind.

Friendly Reminders:

• Be respectful of our hosts and their time. If you book time with a host, please show up or cancel the booking in advance if the time no longer works for you.
• The TSPA Code of Conduct applies to all resources, spaces, and programming, even if you’re not a TSPA member.
• If you’re just getting started in T&S and want to learn more, we recommend reviewing Careers in T&S and the T&S Curriculum before scheduling.
• Hosts are not conducting formal interviews, offering referrals, providing product feedback, participating in interviews and/or user research, and/or acting on behalf of their employers or TSPA. If you schedule time and you’re not a current or aspiring T&S professional, a host reserves the right to cancel the appointment without notice.
• Double check the time zone when booking. Our hosts are located all over the globe.

If you’re a TSPA member looking for a way to help other folks on their journey in T&S, sign up to be a T&S Coffee Hours host!

Being new to T&S Being recently laid off BIPOC in T&S Compliance Cross-functional collaborations in T&S Data science Doing T&S at a start-up External engagement in T&S Growing in my T&S career Informational interview Interviewing tips Managing a T&S team Negotiating compensation Policy in T&S Privacy tune-up Product in T&S Research in T&S Resume review Role specific guidance T&S ecosystems T&S for infrastructure T&S for marginalized groups T&S in APAC T&S in EMEA T&S strategy Transitioning from academia to T&S Transitioning from government to T&S Transitioning from Healthcare to T&S Transitioning from NGO to T&S Transitioning my career

Analytics & Data Science Communications Engineering Legal & Law Enforcement Non-Profit Operations Policy Product Public Policy Research

Paola Maggiorotto

she/her

Trust & Safety Process Director, Teleperformance

Paola Maggiorotto currently works at Teleperformance as T&S Process Director, … Read more and is based out of Medellin, Colombia. Originally from Italy, she spent 12 years in Dublin, Ireland. Her last job there was at Meta as T&S Global Process Manager (specialized in violent, graphic and very egregious content), leading a team of Project and Program Managers, scaling solutions helping prevent online and real-world harm by building fast, scalable support systems and optimizing processes, to address safety-related incidents on Facebook and Instagram products, reducing risk and by influencing others to collaborate on cross-functional initiatives. Prior to that, Paola worked at Microsoft as EMEA Technical Support Manager and Search Editorial Specialist ensuring a high-quality and safe user experience on Microsoft Advertising and partner sites. She has 10 years of experience in T&S, through people, project and program management, stakeholder engagement, operations and communication. Paola is also super passionate about DEI and human rights and have been involved in leading multiple DEI and ERG global initiatives, focusing on guaranteeing a gender and culturally balanced recruiting pipeline/workforce and advocating for more inclusion of women and underrepresented categories in technology and the corporate world. Read less

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Paul Janzer

he/him

,

In 2005, Paul was hired as Facebook’s first customer support … Read more rep. Beyond providing support to a rapidly growing user base, he was also asked to help build out the team (hiring, management, etc.) and establish operations strategy (workflows, policies, tooling, goals, etc.). By 2007, Paul was responsible for the entire Bay Area User Operations team (~80 people), and, shortly thereafter, supported an expansion to three other offices as part of the global leadership team. When he left UO in 2011, it had grown to over 250 employees. Paul spent much of his time in Facebook UO focused on Trust & Safety, leading teams that were responsible for issues such as spam, account integrity, authenticity, pornography, hate speech, and harassment. He worked with these groups to establish content policies, continuously improve workflows/tooling, and evolving models to be more proactive. After leaving UO, Paul transitioned to Product Management. He worked for four years as a PM on Facebook Growth and four years as a Product Lead at Airbnb. In these roles, he interfaced regularly with T&S teams to ensure products prioritized user safety and wellbeing. Since mid 2020, Paul has been taking time off to be with his family and work on some of his own projects. He’d love to be of help to people who are still on the front lines, tackling difficult T&S issues across the industry. Paul is located in the San Francisco Bay Area. Read less

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Ratnakar Pawar

He/Him

Staff Machine Learning Engineer, PlayStation

Ratnakar Pawar is a Staff Machine learning Engineer at PlayStation, … Read more

where he leads Trust and Safety AI initiatives, building scalable, multilingual AI solutions to detect complex harms such as hate speech, bullying, and child grooming across text, image, and voice communications.

With a decade of experience in applied machine learning, his work also focuses on architecting novel generative AI systems and robust fairness evaluation pipelines to enhance platform integrity and support human moderators. His contributions to the field include patented threat intelligence technologies from his time at IBM and a commitment to advancing industry practices through open-source initiatives.

As a member of TSPA and a Coffee Chats host, Ratnakar is looking forward to discussing career paths in ML safety, the challenges of scaling multimodal abuse detection, implementing responsible AI, and leveraging new technologies to build a safer internet for everyone.

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Rolando Vega

he/him

Sr. Manager, Legal Response, Discord

Rolando currently leads the Legal Response Team at Discord. He … Read more has eight plus years of experience working in Trust & Safety and his career has focused on legal compliance in relation to law enforcement, child safety, intellectual property, and privacy operations. He has worked to develop processes and teams at companies like Pinterest, TikTok, Snap, and Twitter. His previous background in legal support has aided him in developing a career in Trust & Safety legal operations, and his passion for preventing real-world harm has allowed him to continue to grow as a leader in this space. Read less

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Ruby Yuen

She/her

Career Coach, Ruby Y Consulting

Ruby Yuen is a seasoned Senior Product Manager with over … Read more 15 years of experience in Trust and Safety, fraud prevention, and Anti-Money Laundering (AML). Her career began in Hong Kong at Goldman Sachs & UBS starting from a IT analyst and pivot into Business Analyst. At HSBC, Ruby rose to Senior Project Manager in Global Banking and Markets, launching a client onboarding department for AML due diligence in Southeast Asia. She then joined Morgan Stanley, managing AML compliance projects that improved regulatory adherence and operational efficiency. Ruby transitioned to the tech and digital sectors at Starbucks as the Digital Fraud Prevention Senior Program Manager. She led the development and global rollout of anti-fraud solutions, boosting digital sales and customer satisfaction in 15+ countries. At Mercari US, Ruby focused on Trust and Safety and Growth as a Product Manager. She launched features that increased gross merchandise value and implemented effective payment fraud prevention strategies. Most recently, at Wrapbook, Ruby developed a comprehensive fraud prevention strategy, resulting in high customer satisfaction and minimal fraud losses. Now, as a career coach, Ruby leverages her extensive experience to help individuals pursue careers in Trust and Safety. Read less

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Sanjana Rajgarhia

She/Her

Senior Policy Specialist, Platform Integrity, Spotify

Sanjana is a Senior Policy Specialist on Spotify’s Platform Integrity … Read more team, based in Singapore. She focuses on tackling account and behavioral abuse by investigating bad actor behavior, identifying emerging abuse patterns, and developing policies to address these challenges. In her 4+ years at Spotify, Sanjana has developed expertise across data science and key Trust & Safety functions, including policy development and enforcement operations. She has worked on a broad range of issues, including child safety, self-harm, elections integrity, and ban evasion. Prior to Spotify, she earned a master’s degree from the Harvard Kennedy School of Government, where she published research on hate speech and harassment in the Asia Pacific region. Sanjana is passionate about creating safe and positive online experiences for young people, and is excited to support others as they explore this field. Read less

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Scott Stern

he/him

Manager, Risk Intelligence, Meta

Scott Stern is Product Lead for Safety Systems & Trust at … Read more Inflection AI, where he owns the vision, strategy, and execution for keeping Pi — Inflection’s human-centered, emotionally intelligent AI — safe, reliable, and ethical. His work spans everything from low-latency safety filters and red-teaming infrastructure to model alignment, policy-as-code, and building the systems that help users understand when and why to trust AI. Before Inflection, Scott spent six years at Meta leading teams responsible for detecting, understanding, and mitigating emerging and non-scaled risks across child safety, terrorism, misinformation, election integrity, fraud, and harassment. He also built Meta’s integrity stress testing function, proactively surfacing risks before they became scaled problems. Prior to tech, he led innovation strategy, product management, and analytics at the American Marketing Association, and before that spent years at the CIA working on counterterrorism. Scott has moved between jobs and industries multiple times and wouldn’t have succeeded without so many people freely giving their time to help. He’s happy to connect with anyone exploring T&S as a career, navigating career transitions–particular from government–, thinking through AI or online safety, working through product strategy, or navigating the challenges of managing people and teams. He’s based in the Bay Area. Read less

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Seema Rekha Shrivastava

She/Her

Managing Director, Antarmanh Consulting

Seema Rekha, Managing Director, Antarmanh Consulting is a passionate, versatile … Read more & visionary strategic management consultant to many corporate organizations, known for her kaleidoscopic approach for bringing perfect solutions to her clients in T&S Industry for over a decade worldwide, while being located in India. She closely works with the senior management team for reengineering the people’s behavior and response at work. Her keen interest area is ‘Emotional Safety & Security at Workplace’. She is a conscious T&S leader and always aims to minimize the unconscious biases. She balances her professional expertise with a compassionate and empathetic approach, and is committed to helping organizations create a culture of inclusivity and diversity. Read less

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Severo Guardado

he/him

Director, Trust & Safety Operations, Cantina AI

Sev Guardado is a seasoned leader in Trust & Safety, … Read more with a background in operations, investigations, compliance, and analytics. For over a decade, Sev has navigated through emergencies, facilitated rapid scaling, and fostered external engagement strategies in various capacities. As a former Director of Trust & Safety at Pinterest, Sev spearheaded the global operations team, ensuring the enforcement of content policies and mitigating risks on a platform catering to over 500 million monthly active users. His leadership extended across content moderation, intellectual property, law enforcement response, and privacy. Prior to his role at Pinterest, Sev held several positions at Facebook, where he helped scale the Trust & Safety function. This included building out teams doing business reporting and analytics, investigations into high-severity user safety issues, project management, and operations–up to and through the 2016 and 2020 US elections. Sev now works at Cantina AI as its Director of Trust & Safety Operations, building out a vision for how to moderate both human bot content and behavior. Read less

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Shiwani Gupta

she/her

Manager T&S, Google Discover, Google

I lead Global trust & safety function for one of … Read more the premier Google search platforms with hundreds of millions of users. I have 12+ years experience in Org Building, Team management, and Ops analytics; with focus on trust and safety; across companies like Google, Bank of America, Commonwealth Games Delhi 2010. Outside of work I am a mom of two young kids and I am passionate about doodling for fun. Total T&S experience: 7 Located in bay area, timezone: PST Read less

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Siva Raghavva

Sr Director, Trust & Safety Practice, TaskUs

Siva has experience in the following areas: Content Policy Formulation … Read more Siva has experience in the following areas: Content Policy Formulation & Enforcement, Risk and Fraud Detection, Strategy & Consulting for Trust & Safety, Professional Coaching, and Career Counseling. Read less

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Sugata Basu

Director, Consumer Monetization, Google

Sugata Basu currently leads the Consumer Monetization team within Google … Read more T&S that spans across YouTube, Web and Apps. Prior to this she led the Inauthentic Behavior and Misinfo Ops teams within T&S at Meta and then Change Delivery at Twitter. She lives in the Bay Area and has expertise in organizational leadership, strategy and execution, people management, program management and operations. Read less

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