Trust & Safety Coffee Chats

Trust & Safety Coffee Chats are one-on-one conversations designed to provide mentorship to current and aspiring trust and safety professionals. Hosts are volunteering their time and expertise to offer advice to job seekers and T&S professionals.

How It Works:

• Search for a host based on what you want to talk about.
• Sign-up using the host’s “Schedule a chat” button.
• Come prepared with questions and have a specific goal in mind.

Friendly Reminders:

• Be respectful of our hosts and their time. If you book time with a host, please show up or cancel the booking in advance if the time no longer works for you.
• The TSPA Code of Conduct applies to all resources, spaces, and programming, even if you’re not a TSPA member.
• If you’re just getting started in T&S and want to learn more, we recommend reviewing Careers in T&S and the T&S Curriculum before scheduling.
• Hosts are not conducting formal interviews, offering referrals, providing product feedback, participating in interviews and/or user research, and/or acting on behalf of their employers or TSPA. If you schedule time and you’re not a current or aspiring T&S professional, a host reserves the right to cancel the appointment without notice.
• Double check the time zone when booking. Our hosts are located all over the globe.

If you’re a TSPA member looking for a way to help other folks on their journey in T&S, sign up to be a T&S Coffee Hours host!

Being new to T&S Being recently laid off BIPOC in T&S Compliance Cross-functional collaborations in T&S Data science Doing T&S at a start-up External engagement in T&S Growing in my T&S career Informational interview Interviewing tips Managing a T&S team Negotiating compensation Policy in T&S Privacy tune-up Product in T&S Research in T&S Resume review Role specific guidance T&S ecosystems T&S for infrastructure T&S for marginalized groups T&S in APAC T&S in EMEA T&S strategy Transitioning from academia to T&S Transitioning from government to T&S Transitioning from Healthcare to T&S Transitioning from NGO to T&S Transitioning my career

Analytics & Data Science Communications Engineering Legal & Law Enforcement Non-Profit Operations Policy Product Public Policy Research

John Buckley

he/him/they/them

Lead Policy Strategist, Child Safety, Google

Working in child safety, online health promotion and online safety … Read more for the past 14 years. Current role at Google, leading CSAM and Child Safety policy development strategy. Previously at Meta focusing on prevention of child sexual abuse alongside supporting victims in a number of roles – including leading the child safety intel + investigations team; working as Child Safety, YouTube Kids and Livestream Policy Enforcement Manager – Lead (EMEA) at YouTube. Other roles include working for a second stint at Facebook and Instagram on non consensual intimate imagery and investigating and enforcing child safety cases. Formerly on ministerial advisory committee to Irish Government on youth work, deputy director of Ireland’s youth information website, SpunOut.ie and support worker for ISPCC/Childline. Background in social policy, social work, criminology and public health. Read less

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Jonathan Lim

he/him

Head of Investigations APAC, TikTok

Jonathan has over 10 years of T&S and safety-related experience. … Read more He is currently the Head of APAC Trust & Safety Investigations at TikTok, where he leads a regional team of analysts to develop actionable intelligence and insights for improving platform safety. Jonathan was previously at Twitch / Amazon, where he built up a regional law enforcement response team to handle investigations and threat analysis for egregious harms. He was also formerly a police officer in Singapore, and held a range of senior roles in criminal investigations, contingency planning operations, and incident management. He also represented Singapore at the United Nations General Assembly, and also chairs an advisory board for a primary educational institution. He is currently based in Singapore (UTC+8), and is happy to talk about navigating the transition process from government to T&S, learning paths for new T&S practitioners, as well as managing teams. Read less

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Justin Paine

He/Him/His

VP of Trust & Safety, Cloudflare

Justin is the VP of Trust & Safety at Cloudflare, … Read more and is located in the San Fransisco Bay Area. He leads a global team responsible for all Trust & Safety matters such as inbound abuse reporting, payment fraud, law enforcement requests for customer information, GDPR/CCPA privacy requests, and global policy creation in close collaboration with the Public Policy, Product Policy, and Legal teams. Justin represents Cloudflare with multiple public and private sector organizations. In his time at Cloudflare his focus has largely been on Trust & Safety for intermediary and infrastructure companies. More recently this focus has expanded to cover domain registrar services, and website/content hosting. Read less

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Karley Chadwick

she/her

Head of Trust & Safety Delivery, Resolver, A Kroll Business

With seven years of dedicated experience in the T&S domain, … Read more I have cultivated a multifaceted understanding of online harms. My career in T&S began as a Researcher in Hate Speech and Extremism, focussed on European markets. This has broadened over the years, and as such I have worn many hats – from Election Fraud Monitoring Senior Analyst, to Expert in Suicide & Self-Harm harms. I particularly enjoy researching and discussing the intersectionality of online harms, and especially what harms can mean in a local context vs global. I am currently the Head of Trust & Safety Delivery at Resolver (formerly Crisp Thinking), overseeing operations across global markets, 50+ languages and a variety of expert research teams. I am based in the North of England, within the GMT +1 timezone! Read less

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Kashyap Puranik

He/Him/His

Software Engineer, Trust Lab

I am a software engineer with over 12 years of … Read more experience in Trust and Safety. I’ve led Gmail’s anti-phishing team against a number of phishing, spam and malware attacks. I’ve worked on a number of content-free abuse at YouTube including scraping, engagement abuse, fraud, account take over, bulk account abuse and I’ve spent a year and half at a couple of start ups. I’m currently at Trust Lab building Trust and Safety engineering infra using Generative AI in TnS. I’ve seen many different kinds of adversaries and I understand the best strategies to counter them and I’m happy to share my experiences. Read less

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Katie Harbath

she/her

Chief Global Affairs Officer, Duco

Katie is the Chief Global Affairs Officer at Duco. A … Read more global leader at the intersection of policy, democracy, and technology, Katie’s career spans political campaigns, civil society, and technology. Prior to Duco, Katie spent ten years at Facebook, where she built and led global teams that managed elections and helped government and political figures use the social network to connect with their constituents. Before Facebook, Katie held senior digital roles at the Republican National Committee, the National Republican Senatorial Committee, and the DCI Group, as well as multiple campaigns for office. She is a board member at the National Conference on Citizenship, Democracy Works, R Street and the Center for Journalism Ethics at the University of Madison-Wisconsin. Katie writes a weekly newsletter on Substack called Anchor Change and hosts the Impossible Tradeoffs podcast. Read less

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Kevin Koehler

he/him

Independent Consultant,

Kevin is formerly the Head of Case Selection at the … Read more Oversight Board (of Meta) and a founding member of the Trust & Safety team at Automattic (WordPress.com, tumblr, etc.). He has over a decade of experience in the field, working across global policy, ops, product, comms, compliance, and management. He is happy to chat about any subject but particularly starting or leveling up your T&S career, building great teams, and resiliency. Always traveling, you’ll find him usually on East Coast US or EMEA time zones. Read less

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Kim Corcoran

she/her

Sr. Manager, Trust & Safety Incident Operations, Thumbtack

Kim is currently the Senior Manager of Trust and Safety … Read more Incident Operations at Thumbtack, where she supports a team dedicated to ensuring marketplace safety and delivering an exceptional user experience. She also co-leads Thumbtack’s Women’s ERG and champions DEIB initiatives, particularly in recruitment and retention strategies. Prior to Thumbtack, Kim held various roles at Rover.com, ultimately becoming Head of Trust & Safety, Resolutions, and Claims. Kim is known for her data-driven mindset, her ability to implement meaningful change, and her deep understanding of fostering trust within dynamic online platforms. Outside of work, she enjoys exploring the Pacific Northwest with her husband and two dogs. Read less

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Laura DeBenedetto

she/her

Product Policy Manager, Meta

Coffee Hosts Program Mentor Laura is passionate about solving safety … Read more Coffee Hosts Program Mentor Laura is passionate about solving safety issues across platforms through clear, consistent policies. She began her work in Trust and Safety on an operational team focusing on hate speech and graphic violence at Meta and worked closely with product and policy teams to ensure they could enforce against these abuses efficiently while maintaining a nuanced approach. Since then, Laura has acquired extensive experience across a number of technology companies where she has focused on violent extremism, child safety, and behavioural policy development. Now back at Meta, Laura focuses on product policy for WhatsApp and is pursuing a Masters in AI Ethics at Cambridge. Laura is super excited to discuss safety policies, career development, and best practices for inter-company collaboration on sensitive policy issues. Read less

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Laura Dunne

she/her

Head of Music and Gated Content Policy, Spotify

Based in Dublin, Laura has 11+ years of experience in … Read more global content policy development & enforcement, with particular skills in working with UGC. She started in content moderation at Youtube and has worked in T&S policy at SoundCloud (5 years), Twitter (4.5 years), and now at Spotify, where she heads up policy development for music and gated content. Laura has expertise across a wide variety of safety issues (notably harm, privacy & freedom of expression) and has experience working in: strategic policy development, content moderation, public policy & advocacy, legal requests, crisis comms, incident management, policy comms, automation, and transparency reporting. Read less

TSPA Members Only

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Laura Markell

she/her

Sr. Program Manager, Trust & Safety, Google

Laura has 14 years of experience in trust & safety, … Read more online advertising, and content policy, as well as four years of experience in people management. Since July 2022, she’s been a Senior Program Manager in Google’s Trust & Safety team, spearheading strategic org-wide policy programs within Google’s highest priority trust risk areas (Kids & Family, Civics, Health, Information Quality). Read less

TSPA Members Only

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Margaret Duangpanya

she/her

Sr. Manager, Legal Content Policy, LinkedIn

Margaret (‘Marg’) is a Senior Legal Content Policy Manager at … Read more LinkedIn. Currently based out of Singapore, Marg leads the Account & Behavioral Integrity Policy pillar for LinkedIn’s Digital Safety organization where she and her team work to develop principled and equitable policy solutions to account safety issues at scale. Prior to LinkedIn, Marg worked various roles at the intersection of ops, policy, and law in the SF Bay Area tech circuit before relocating to Singapore to build out a new regulatory, compliance, and legal escalations team at Meta. With over 7+ years working in trust, Marg has extensive experience in global content regulatory frameworks (POFMA, DSA, OSA, EU Code of Practice on Disinfo etc.), policy dev + implementation, and crisis response – often leveraging her background as an attorney to design robust strategies to mitigate online harm. Marg is passionate about connecting with folks interested in, or already a part of, the industry and is looking forward to meeting with you soon! Read less

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