Making great tools for moderators to review content is a tall order. Trends change in unexpected ways. Policy priorities shift. Users constantly game systems. Volume spikes overwhelm queues. Meanwhile, it’s critical to maintain speed, accuracy, and consistency without blowing budgets. To meet these challenges, however, too often internal products ultimately disempower moderators – not enough useful context across tickets, minimal ability to respond to new situations like spam or weaponized reports, poorly fit metrics, and no good way to share information. This not only leads to suboptimal outcomes but makes for a bad work environment that damages mental health.
Register for Session 1 below.
