Trust the Mods! Best Practices in the Design and Management of Content Review Systems (Session 2)
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We are excited to announce our first virtual sessions for 2026! This workshop will have two sessions to accommodate participants across timezones.
Making great tools for moderators to review content is a tall order. Trends change in unexpected ways. Policy priorities shift. Users constantly game systems. Volume spikes overwhelm queues. Meanwhile, it’s critical to maintain speed, accuracy, and consistency without blowing budgets. To meet these challenges, however, too often internal products ultimately disempower moderators – not enough useful context across tickets, minimal ability to respond to new situations like spam or weaponized reports, poorly fit metrics, and no good way to share information. This not only leads to suboptimal outcomes but makes for a bad work environment that damages mental health.
In this 90-minute workshop, hosted by Juliet Shen and Kevin Kohler, they will share what they believe to be better ways, outlining practical tips drawn from the presenters’ experience in product management, people management, and data analysis.
Registration is open to TSPA members and is under Chatham House Rule. Register for January 27 (Session 1) here, or the January 29 (Session 2) here!
