- February 24, 2022 9:00 am – 10:00 am (PDT)
The QA Q&A
Hosted by TSPA
Google’s Trust & Safety recently published a Whitepaper on Quality Assurance in Spam, Fraud, and Abuse Fighting. While quality assurance (QA) as a discipline goes back hundreds of years, the Trust & Safety industry has a unique set of challenges that requires rethinking quality measurement and improvement for content moderation. In the whitepaper, Google’s Scaled Ops Quality team discusses its learnings to date in this space and provides insight into how they try to most effectively and efficiently evaluate the quality of manual reviews performed by trust and safety agents, including the quality process, metrics, and sampling.
During this member presentation and roundtable discussion, the authors of the paper will present a high-level overview of its content. Afterwards, the participants can ask questions (to the authors and each other), share their own learnings and wins, and have a discussion on quality assurance with fellow practitioners. The event and the paper are intended to support professionals of all levels of understanding in quality across the Trust & Safety industry.
This TSPA member presentation and discussion is limited for professionals who work on trust and safety quality assurance. If you’d like to participate, please contact us with an explanation of why you’d like to attend.