Fit for Purpose: The Tools We Use and the Tools We Need
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Knowing what to measure and having tools that can actually measure it are two very different things. Most instruments in current use were built outside moderator contexts — and as AI continues to reshape the human role in moderation, the question of whether our tools are keeping pace deserves serious attention.
Building on the Session 1 (The Moderator Mindset: What Do We Really Need to Measure?), Session 2 moves the conversation from what to measure to how to measure it well — and what it will take to build a measurement infrastructure this workforce actually deserves.
If your work sits at the intersection of moderator care, wellbeing science, programme design, or Trust & Safety operations — we want you in the room.
Please note that although this is a series, you don’t need to have attended the first webinar to join the second session.
