Enhancing Leadership Support in Content Moderation

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Enhancing Leadership Support in Content Moderation

Hosted by TSPA

For TSPA members only. Please request an event access code from your TSPA corporate supporter representative or email contact@tspa.info from your work email for the access code. 

This session is geared towards managers of trust and safety teams.

Content moderators arguably do one of the most important jobs on the internet, and their work is incredibly difficult. In the past years, the need for content moderation has exponentially grown as is the increased concern about their wellness and resiliency. Managers play a significant role in supporting team wellbeing and preventing the escalation of adverse reactions to disturbing content. 

Research and best practice are emerging on how managers can be supported to lead their teams. Some of these guidance include providing managers with a greater understanding and awareness of how to lead and develop resilient content moderators, spotting concerning signs that their team members may need wellbeing support, and equipping managers with the tools to have supportive wellbeing conversations.

Speaker: Davina Ramkissoon, Health & Wellbeing Director at Zevo Health

Davina is responsible for creating data driven workplace behavioural interventions suitable for employees no matter where and how they may work. Her passions for working with people, improving wellbeing outcomes as well as travel have led her to roles in Europe, South East Asia and South America. She is responsible for leading Zevo’s team of specialists in the delivery of global interventions and has worked within Trust & Safety for the last 4.5 years.  At Zevo, she is responsible for leading research and consultancy and has a keen interest in bringing psychological health and safety to the workplace in addition to maximizing the extent to which behaviour change techniques can be employed within the strategic design of workplace wellbeing programmes.