Trust and Safety Wrangler

  • Individual Contributor
  • TSPA Members
  • Anywhere

Website Automattic

This content was reproduced from the employer’s website on January 5, 2021. Please visit their website below for the most up-to-date information about this position.

Our goal at Automattic is to democratize publishing. A key part of this requires providing safe and trusted publishing platforms for our passionate and engaged communities. To help with these efforts, we’re looking for experienced Trust & Safety Wranglers—preferably in the UK or Western portions of US/Canada—to join our Tumblr and teams. You’ll be at the cross-section of some of the web’s most relevant and impactful issues. Your work will contribute to improvements in everything from our user experience to how we create a welcoming, creative community on the web.

Your primary focus will be content review as well as a number of related tasks which include processing reports of mature or otherwise violative content, child safety issues, intellectual property disputes, and law enforcement requests. Your on-the-ground experience in these areas will contribute to policy decisions, improving internal processes, examining trends, communicating with outside partners, and working with multiple teams across Automattic.

We’re looking for someone who has:

  • Experience in content moderation, policy development, and crisis management.
  • Experience working within a larger (20+ person) Trust & Safety team at medium-to-large web platform.
  • An interest in—and deep understanding of—current internet policy issues such as freedom of speech, intellectual property, child safety, and government requests.
  • An ability to communicate nuanced and complex issues in clear, straightforward terms.
  • Comfort with collaboration across a globally distributed, multicultural team.
  • Familiarity with Automattic’s suite of products and their associated communities.
  • Exceptional interpersonal skills, empathy, and the ability to work effectively across different subject matters (e.g. policy, law, and technology).
  • Great judgment. Better yet, really great judgment.
  • Fluent and eloquent written English is required. And if you’re fluent in additional languages, notably Arabic, Korean, Brazilian Portuguese, and/or Spanish, be sure to let us know.

Please note that this role includes exposure to sensitive, graphic, and potentially disturbing content.


Does this sound exciting? If so, we’d love you to fill out our application form. In your cover letter, let us know what you can contribute to the team. Proofread! Make sure you spell and capitalize WordPress, Tumblr, and Automattic accurately. We are lucky to receive many applications for this position, so try to make your application stand out.

We also ask for you to answer a few questions in the application form.

To apply for this job please visit