Senior Trust & Safety Specialist

  • People Management
  • TSPA Members
  • CA; Seattle, WA, US
  • Experience level: 4+ years

Website snapchat Snap, Inc.

This content was reproduced from the employer’s website on March 20, 2023. Please visit their website below for the most up-to-date information about this position.

The Trust & Safety (T&S) Team plays an important role in protecting our Snapchatters from content that violates our terms of service or Community Guidelines — while constantly embodying our values of Kind, Smart, and Creative. The T&S team helps create a safe platform experience so that all of our users around the world are empowered to enjoy their experience on our platform, every day. We take great pride in our work as digital first responders and hope you would consider joining our community.

Due to the nature of Trust & Safety work, you should be willing and able to work with sensitive issues and content that may be considered offensive or disturbing. Our team has carefully devised measures and support in place to ensure wellness for all our team members.

We’re looking for a Senior Trust & Safety Specialist to join the Trust & Safety team at Snap Inc!

What you’ll do:

  • Review high-touch abuse and safety incident reports, take appropriate action per operations policies and follow through clearly and consistently on every report
  • Drive improvement initiatives by providing guidance on policy development and executing projects that will enhance existing workflows
  • Review team members’ work, provide feedback and guidance, create and deliver training
  • Identify and escalate new issues and trends
  • Assist in improving our support resources and content
  • Serve as a consultative partner with our vendor team and provide expertise for processing all types of requests with a high degree of quality and efficiency
  • You set an example and are an active mentor of others, showing flexibility and collaboration in order to effectively prioritize competing demands

Knowledge, Skills & Abilities:

  • Excellent verbal and written communication skills
  • Experience reviewing sensitive content and a meticulous attention to detail
  • Familiarity with online child safety, fraud, spam, or other types of abuse
  • Proven track record managing data sets and using data to inform decision making
  • Agility in adopting new workflows and prioritizing competing demands
  • Experience collaborating with internal and external stakeholders at various levels within the company
  • Great judgment and ability to problem-solve, both alone and with peers
  • Developed perspective on prominent trends and issues in the online safety world
  • A passion for Snapchat and ability to focus and thrive in a fast-moving environment
  • A strong team player with excellent leadership qualities
  • Ability to work a shift pattern that includes weekends

Minimum Qualifications: 

  • Bachelor’s degree or equivalent work experience
  • 4 + years of relevant work experience
Preferred Qualifications:
  • Experience interacting with NCMEC or law enforcement is advantageous
  • Experience working with tools like Zendesk, JIRA, and Looker

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