Manager, Threat Disruption – Trust & Safety

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  • People Management
  • TSPA Members
  • New York, NY, US
  • Experience level: 8+ years

This content was reproduced from the employer’s website on May 10, 2023. Please visit their website below for the most up-to-date information about this position.

Our Trust & Safety team’s commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. We would like to hear from leaders who are highly driven by complex challenges, enthusiastic about improving a team that performs at a high level, enjoy directing and implementing team strategy, and are intrigued by pushing the boundaries of both advanced technology and efficient operations.
An ideal candidate should possess expertise in initiating and improving investigative and responsive actions, utilizing automation and cross-functional collaborations to build resilient and scalable capabilities. It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. Some content viewed may violate our community guidelines, which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.
What will I be doing?
– Lead, develop, and coach a high-performing team of intrepid investigators and technical analysts through providing guidance to the team in a manner that allows for sustainable career growth, contentment, and achievement on a large scale
– Enhance the resilience of our team by taking proactive measures to advance our operational strategy in addition to collaborating with cross-functional partners to resolve any immediate challenges we face on a daily basis.
– Establish, nurture, and sustain relationships with internal partners to recognize and promote resolutions for enhancing the team’s effectiveness
– Ensure prioritization, resourcing, and timely delivery of requirements within a changing business environment
– Have extensive knowledge and expertise in technical and procedural matters related to the services offered by your team
– Focus on rigorously prioritizing, streamlining, and expanding all elements of our ability to detect and respond to complex deceptive behaviors
– 8+ years of professional experience in analytical roles focussing on risk detection, complex investigations, and incident response
– Experience leading and managing complex cross-functional programs
– Experience developing and delivering information to senior leadership audiences
– Experience with tactics, techniques and procedures and industry frameworks on analysing complex deceptive behaviors
– Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
– Your resilience and commitment to self-care to manage the emotional demands of the role.
– Experience using data to proactively and iteratively investigate potential risks and finding suspicious behavior in networks
– Broad knowledge across the Trust & Safety domain, as well as deep focus in one (or more) areas such as product governance, enforcement operations, process development

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