- March 24, 2022 9:00 am – 4:00 pm (EDT)
Online Trust & Safety Course
Hosted by The Justice Collaboratory at Yale Law School
Building and maintaining healthy online environments is now a required task of nearly all consumer-facing companies. This course prepares individuals to be effective practitioners of governance and, high-performing members and leaders of Trust & Safety teams. Our one-day intensive workshop provides a state-of-the-art overview on Trust & Safety and teaches best practices for building healthy, prosocial environments online. Topics include social/behavioral approaches to online governance, leveraging procedural justice theory, and building effective Trust & Safety teams.
From retail and social media, to government, travel and hospitality, diverse organizations are making investments in their Trust & Safety operations. This course prepares individuals to join this rapidly growing field. In lectures and small group exercises, participants take an inter-disciplinary approach, acquiring tools and strategies from diverse fields that include law & policy development to data analytics, to behavioral science and human-centered design. Individuals emerge from the course certified to join and lead Trust & Safety teams.
The course curriculum is designed by our expert panel of advisors and teachers that includes top-ranked academic faculty in law and social science, and entrepreneurs and leaders of Trust & Safety teams in startups and Fortune 500 technology companies.