Conference proceeding

Content Moderator Startle Response: A Qualitative Study

Timir Bharucha, Miriah E. Steiger, Rainer Mere, and Priyanka Manchanda | 2022Type: Conference proceeding

Prior research on content moderators has failed to explore moderators' initial reactions to content from the start of employment through tenure as the subjection to material and habituation increases. This qualitative study takes an in-depth look at moderators' experiences from recruiting, through training, and production to better understand the content moderators' startle response and factors that enable startle habituation.