User Operations

This content was reproduced from the employer’s website on January 23, 2022. Please visit their website below for the most up-to-date information about this position.

craigslist seeks User Operations team members to:

• improve the CL experience for as many users as possible
• help mitigate spam, fraud, and other terms of use violations
• process email and phone support queues
• develop and maintain user “help” resources
• curate user feedback for technical staff
• moderate discussion forums

This position requires:

• 1-2 years of high volume user/customer support experience
• self-starters with a track record of hard work, adaptability, productivity
• the ability to juggle multiple tasks and shift focus often and with ease
• analytical, pattern recognition, and troubleshooting skills
• proven ability to effectively collaborate with others to achieve common goals
• skilled written and verbal communicators who value a diversity of perspectives
• sound judgment and impeccable discretion

Positive consideration will also be given for any of the following:

• experience addressing spam, scams, phishing, harassment, trust and safety, or related issues
• basic knowledge regarding MacOSX, web browsers, IP addresses, and related concepts
• demonstrated interest and ability to expand technical skills and knowledge
• scheduling flexibility (early morning, evening, weekend)