User Operations

  • Individual Contributor
  • Remote-Friendly
  • Remote, US (Remote)
  • Experience level: 1+ years

Website Craigslist

This content was reproduced from the employer’s website on January 23, 2022. Please visit their website below for the most up-to-date information about this position.

craigslist seeks User Operations team members to:

  • improve the CL experience for as many users as possible
  • help mitigate spam, fraud, and other terms of use violations
  • process email and phone support queues
  • develop and maintain user “help” resources
  • curate user feedback for technical staff
  • moderate discussion forums

This position requires:

  • 1-2 years of high volume user/customer support experience
  • self-starters with a track record of hard work, adaptability, productivity
  • the ability to juggle multiple tasks and shift focus often and with ease
  • analytical, pattern recognition, and troubleshooting skills
  • proven ability to effectively collaborate with others to achieve common goals
  • skilled written and verbal communicators who value a diversity of perspectives
  • sound judgment and impeccable discretion

Positive consideration will also be given for any of the following:

  • experience addressing spam, scams, phishing, harassment, trust and safety, or related issues
  • basic knowledge regarding MacOSX, web browsers, IP addresses, and related concepts
  • demonstrated interest and ability to expand technical skills and knowledge
  • scheduling flexibility (early morning, evening, weekend)

To apply for this job please visit