Trust & Safety Strategist

  • Individual Contributor
  • TSPA Members
  • Los Angeles, CA, USA
  • Experience level: 3+ years

Website Match Group

This content was reproduced from the employer’s website on March 26, 2022. Please visit their website below for the most up-to-date information about this position.

As a Strategist on the Match Group Safety & Social Advocacy team, you’ll be a thought partner and collaborate with Safety teams across the Match Group portfolio to support trust & safety dialogue and problem-solving. You’ll work closely with data analysts, advocacy groups, market researchers, and safety operations to analyze information, develop recommendations and provide decision-makers with actionable insights; ultimately helping to create safer, more inclusive communities throughout the Match Group portfolio.
Our team is located throughout the country, so we will consider any of our office locations or remote work for this role.

How you’ll make an impact:

  • You will perform industry and technology research and analysis to identify emerging trends in the safety space
  • You will translate trends and competitive intelligence into strategic business recommendations that support the development of safer more inclusive communities across the Match Group portfolio
  • You will synthesize quantitative and qualitative safety data across the organization, partnering with Consumer Insights, Safety Operations, and Social Advocacy to turn safety trends and opportunities into actionable insights
  • You’ll identify and benchmark core safety levers: size opportunities for improvement and identify potential opportunities or problem areas
  • You will lead thematic workshops to solve specific safety problem sets, promote cross-brand knowledge sharing and create connections to enhance organizational synergies
  • Yo will create and deliver accurate, high-quality, thoughtfully designed reports and strategy proposals for safety initiatives
  • You will develop executive presentations and communicate with key stakeholders and allies throughout the product, engineering, moderation and care organizations to ensure alignment and transparency

We could be a match if:

  • You have at least 3 years of experience delivering data-driven business insights and strategic recommendations
  • You have the ability to identify emerging technology trends and opportunities to support long term strategic decisions
  • You have strong analytical skills and experience with SQL, or similar query language, writing complex and optimized queries
  • You love creating data visualizations to illustrate and back up your recommendations; experience using Tableau, Excel or other platforms to deliver intuitive and interactive insights
  • You are enthusiastic about a fast-paced environment and comfortable working cross-functionally on complex projects at a large, global organization
  • You have the ability to both focus on the details and to see the big picture; you’re a critical problem solver with a curious mind
  • You have excellent communication skills, both written and oral, including the ability to convey complex findings in a clear, concise, and credible manner to multinational audiences
  • You have strong organizational and project management skills and are able to drive deliverables while being flexible and versatile when needed
  • You are able to cultivate meaningful relationships to support new product dialogue and problem-solving
  • You have a passion for our customers, advocating to keep them at the forefront of all initiatives, while simultaneously balancing their needs with business priorities

What the Team is like:

  • Our Trust and Safety team is very purpose-driven and holds a strong conviction for the safety of our users. This team is more like a family than just co-workers.
  • Our core values include:  Put people first. Period. Empower and inspire others through service. Connect with truth and transparency. Innovate from shared ideas and mutual ownership. Operate from a place of integrity
  • Also, did we mention our team is really into Avengers? Really. Which Avenger character do you relate to most?

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