Trust & Safety Operations Analyst

  • Individual Contributor
  • Anywhere
  • Experience level: 2+ years

Website Foundation

This content was reproduced from the employer’s website on February 20, 2022. Please visit their website below for the most up-to-date information about this position.

What is Foundation?
Foundation bridges crypto and culture to create mutual support between artists and collectors. We’re forging a community-driven path and sharing our tools with the rapidly evolving group of developers who are excited to define this future with us. We want anyone and everyone who cares about the future of digital expression to be a part of it.
Since Foundation launched in February 2021, we’ve supported pioneering artists including Nadya Tolokonnikova of Pussy Riot, Shawna X, Yung Jake, Aphex Twin, Zach Lieberman, Kim Laughton, Sarah Zucker, Devendra Banhart, Viktoria Modesta, Serwah Attafuah, Edward Snowden, and Dom Hofmann, the cofounder of Vine. And we’re just getting started.
The Role:
The Trust & Safety Operations Analyst will be committed to creating a safe, inclusive, and welcoming community. The ideal candidate will enforce our Terms of Service, create operational excellence in our decision-making and communications, continually improve our existing processes, and exemplify the importance of building trust within the community.
Whether reviewing content concerns, navigating legal frameworks, or enforcing policies, the Trust & Safety Operations Analyst will be responsible for enhancing the community experience for everyone on Foundation.

Responsibilities

    • Ensure that all Trust & Safety user reports and tickets are responded to and resolved with care and in a timely manner
    • Resolve user issues, fraud concerns, and intellectual property disputes confidently with a clear, productive, and poised attitude
    • Conduct objective, unbiased, thorough evidenced-based investigations
    • Improve internal and external processes to ensure that Trust & Safety is agile in responding to our users’ needs and issues
    • Maintain and update our Help Center as our product, policies, and procedures evolve
    • Perform on-call responsibilities on a rotating basis, including some weekend coverage

About You:

    • You have 2+ years of experience in Trust & Safety or Compliance, with experience in fraud detection and/or content moderation
    • You are an excellent communicator, both written and verbal, and can build trust quickly
    • You are empathetic to a multitude of user experiences and perspectives
    • You are driven by curiosity and are willing to dive more deeply into the complexities of Trust & Safety in Web3
    • You are data-driven and eager to maximize impact through analyzing insights and designing and iterating on systems and processes
    • You are a great collaborator and can work effectively with many internal stakeholders such as Legal, Support, and Engineering

Preferred Skills and Qualifications:

    • Understands best practices when reviewing sensitive content and comfortable navigating and influencing tough conversations
    • Experience in drafting and publishing public policies and help center articles
    • Basic familiarity with Web3: NFTs, cryptocurrencies, DeFi, etc.
    • Familiarity with various legal frameworks such as DMCA, GDPR, CCPA, and OFAC
    • Proficiency in SQL and experience using analytics tools (Mode, Dune Analytics)

To apply for this job please visit jobs.lever.co.