Trust & Safety Manager

  • Individual Contributor
  • TSPA Members
  • Singapore
  • Experience level: 8+ years

Website Facebook

This content was reproduced from the employer’s website on November 14, 2021. Please visit their website below for the most up-to-date information about this position.

Facebook seeks a highly motivated team player for its Trust & Safety team based in APAC. The Trust and Safety team advocates for Facebook on the big law enforcement issues of the day – including user privacy, security and safety — and often plays a part in high-profile debates. In this role, you’ll combine creativity and intellectual rigor with the organizational skills to manage key relationships, tactical response to agencies, critical campaigns and projects to tight deadlines. You’ll apply your expertise to real-world scenarios, acting as an inspiring advocate and enthusiastic team player eager to help shape the future of the Internet and technology industry.

The Trust and Safety manager will be responsible for developing and maintaining strategic relationships with key law enforcement authorities, government agencies which have an internet safety and security focus and related industry coalitions and will develop, organize, manage and communicate critical plans, campaigns and program activities that demonstrate our attention to user safety and privacy across our platforms to key stakeholders.

As the Trust and Safety Manager, you will coordinate closely with our local and global Legal teams, key cross-functional partners in Policy, Comms and Facebook business and product organizations to execute our online safety strategy, develop our external narrative around key safety challenges and advise internal teams through the law enforcement and government lens.

This is a great opportunity to join a growing team and to work on novel issues in an exciting, fast-paced environment. This position is a full time role and would entail frequent travel in APAC and overseas when the COVID-19 situation resolves.

Trust & Safety Manager Responsibilities

  • Develop a strategic program for managing effective working relationships with law enforcement and security officials, government authorities, and industry coalitions.
  • Represent Facebook and communicate our positions on key law enforcement issues in meetings and presentations to law enforcement, policymakers, government, regulators, institutional stakeholders and civil society actors.
  • Design and execute country focused programs on online safety, privacy, and security to address key issues across the region and build confidence amongst the law enforcement and government agencies.
  • Responsible for managing tactical responses and supporting Facebook and our family of applications in engaging with law enforcement during emergency and crisis situations.
  • Identify, monitor & analyze law enforcement issues at the intersection of technology, social media and local developments impacting the safety of Facebook users.
  • Work closely with the legal and public policy teams on engagement with law enforcement authorities, regulators and legislators on online safety, security and law enforcement issues.
  • Educate law enforcement authorities on our policies for protecting user privacy and responding to legal requests.
  • Work with cross-functional teams across Public Policy, Legal, Product, and Communications to ensure that programs are advancing external understanding around key law enforcement and online safety issues.
  • Work closely with Facebook’s Legal Team and outside counsel in the development and execution of internal policies relating to the processing of legal requests from authorities.

Minimum Qualifications

  • Bachelor’s degree or equivalent (advanced degree preferred, including a law degree).
  • 8+ years of work experience including strategic outreach with diverse stakeholders, managing high-profile campaigns and programs within the law enforcement and/or safety space.
  • Experience assessing, analyzing, and resolving issues across multiple topics while meeting deadlines.
  • Ability to work as part of a fast-paced team and exercise good judgment and presence of mind in a rapidly changing environment
  • High level of collaboration and cross-functional skills. Experience driving and managing multiple projects and cross-functional campaigns simultaneously.
  • Willingness to work off hours and overtime, including weekends and occasionally on holidays, in order to support emergency matters and interact with globally based company employees. Significant travel required when COVID-19 situation resolves.
  • Strong public speaking and presentation skills and experience before small and large audiences.
  • Ability to frequently travel as needed with occasional travel outside the region, particularly to the United States.
  • Fluency in English and at least one additional language preferred.

Preferred Qualifications

  • Experience working with law enforcement, security agencies, regulators, government, data protection authorities, financial institutions, and/or Internet industry associations.
  • Experience with laws relating to law enforcement requests for data and regulations governing content on intermediary platforms.
  • Experience in internet technologies, understanding of cyber laws, security, privacy, content moderation, and the surrounding policy environment.
  • Fluency in technology and a passion for Facebook’s mission. Comfortable in a fast paced, dynamic, start-up culture.
  • Experience with Govt authorities and agencies in South or Central Asia.

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