Trust & Safety Associate – Law Enforcement Outreach, APAC

  • Individual Contributor
  • TSPA Members
  • Singapore

Website Facebook

This content was reproduced from the employer’s website on December 21, 2021. Please visit their website below for the most up-to-date information about this position.

We are seeking a highly motivated team player to join Facebook Singapore as an Associate within the Trust & Safety – Law Enforcement Outreach team in Singapore. The position will be responsible for providing routine task support to the regional and global teams, developing processes, managing training and assisting in maintaining strategic relationships with law enforcement authorities and government agencies relating to the Meta family of apps (including Facebook, Instagram, WhatsApp, and Oculus.)
Trust & Safety Associate – Law Enforcement Outreach, APAC Responsibilities
  • Manage law enforcement escalation processes and set escalation deadlines, deliverables, and meetings to ensure timely completion of tasks
  • Manage local initiatives and support strategic, operational and program initiatives and legal projects in coordination with Regional Managers
  • Organize, plan and assist with the delivery of strategic training to law enforcement audiences either on location or via virtual channels
  • Support roll out of and training on new systems, processes and programs designed to improve efficiency, effectiveness, and development across cross functional teams
  • Prepare briefing materials and trends analysis on issues affecting law enforcement in the region
  • Assist in the development and execution of policies and procedures relating to the processing of legal requests from law enforcement authorities across APAC
  • Support processes that facilitate internal communications and knowledge management across the team
  • Assist the other team members of the Law Enforcement team on developing, supporting, controlling and maintaining strategic projects

Minimum Qualifications

  • Experience in internet technologies, understanding of cyber laws, security, privacy, content moderation, and the surrounding policy environment.
  • Technical knowledge and experience related to cybercrime, online investigations, internet safety and/or working with law enforcement and government officials
  • Willingness and commitment to work on multiple routine, daily tasks as a key part of this position to support other members of the team with their portfolios
  • Communicate daily with internal partners and externally with law enforcement contacts as needed, while exhibiting the highest degree of professionalism, courtesy and diplomacy
  • Experience assessing, analyzing, and resolving issues across multiple topics while meeting deadlines
  • Ability to maintain and effectively organize spreadsheets, contact lists, update team resources, etc
  • Ensure and maintain confidentiality of all appropriate communications and documentation
  • Comfortable in a fast-paced, dynamic, start-up culture
  • Willingness to work off hours and overtime, including the weekend and occasional holidays, in order to support emergency matters and interact with globally based company employees
  • Strong English communication skills and professional etiquette
  • Ability to travel within Asia as needed with occasional travel outside the region, particularly to the United States and/or Ireland. (When COVID-19 situation resolves)
  • Comfortable working with graphic or sensitive content on a regular basis.

Preferred Qualifications

  • Knowledge of social media, content and integrity issues
  • Experience working with data protection authorities, financial institutions, and Internet industry associations
  • Fluency in additional local or regional language(s) as this role will involve interactions with Law
  • Enforcement from APAC.
  • Business administration or relevant private sector experience
  • Program management experience

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