Website SoundCloud
This content was reproduced from the employer’s website on April 8, 2024. Please visit their website below for the most up-to-date information about this position.
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SoundCloud empowers artists and fans to connect and share through music. Founded in 2007, SoundCloud is an artist-first platform empowering artists to build and grow their careers by providing them with the most progressive tools, services, and resources. With over 375 million tracks from 40 million artists, the future of music is SoundCloud.
We’re looking for someone compassionate and interested in helping others to join the Trust and Safety Team within the Business and Legal Affairs team from our Berlin or London offices.
Role & responsibilities
- Review and respond to customer support emails and automatically flagged content related to potential violations of SoundCloud’s Terms of Use and Community Guidelines (80%+ of the job!)
- Work with the rest of Trust & Safety team to identify emerging safety concerns within the community
- Demonstrate ability to make consistent, objective decisions in line with our policies
Skills & requirements
- At least 6 months experience with trust and safety issues e.g. content moderation or spam prevention
- Customer support experience
- Previous experience with Zendesk (or similar CSM)
- Excellent written and verbal communication skills and willingness to embrace ambiguity
- Ability to handle sensitive issues with care and grace; calm, can-do attitude
- Strong team player; willing to work collaboratively and cross-functionally to find solutions
- Understanding for SoundCloud community and our brand values
- Must be eligible to work in Berlin or London and are OK with working the odd weekend
Nice to haves
- You are fluent in Arabic
- You have experience tackling extremist content
- Basic understanding of SQL or similar (you like to investigate patterns and issues by using data)
- Previous experience in handling high profile issues with internal Press teams
- Interest in EU regulations and public affairs
- Understanding of data protection regulations (e.g. GDPR)
If you’re excited about working with us to support the SoundCloud community, we’d love to hear from you! Please include a cover letter explaining your interest with your resume.
Please note: this position is open to applicants based in Berlin or London only. If you’re applying from outside of these locations, please specify if you are willing to relocate in your application. Relocation is possible to Berlin with Visa support. For relocation to London, you must already have a permit to work in the UK.
About us:
- We are a multinational company with offices in the US (New York and Los Angeles), Germany (Berlin), and the UK (London)
- We provide a flexible work culture that offers the opportunity to collaborate and connect in person at our offices as well as accommodating work from home
- We are deeply committed to ensuring diversity, equity and inclusion at all levels of our organization and fostering a community where everyone’s voice, perspective and experience is respected and heard
- We believe a strong team is made by investing in employees through mentorship, workshops and enrichment opportunities
Benefits:
- Interested in a gym membership, photography course or book? We have a Creativity and Wellness benefit!
- Professional development allowance
- Flexible vacation and public holiday policy where you can take up to 35 days of PTO annually
- We offer free German courses at beginning, intermediate and advanced
- Various snacks, goodies and 2 free lunches weekly at the office!
