This content was reproduced from the employer’s website on February 27, 2023. Please visit their website below for the most up-to-date information about this position.
Work/Project Scope:
- Helping draft Trust & Safety policies that put the safety and security of our customers first and balance competing priorities across customer personas, growth, and risk
- Conducting extensive internal and external research to inform and distill policy options
- Reviewing customer and agent feedback to identify trends and themes
- Maintaining policy expertise and respond to agent questions about policy clarifications and gray areas
- Drafting macros for customer facing policy education and enforcement
- Identifying new risks or trends and escalate to the broader policy team to prioritize and address
- Assisting Senior Policy Manager in special and ad hoc projects
Must Haves (Required Skills):
- Excellent written English communication skills for both internal and external audiences – ability to tailor style and level of detail to the appropriate context.
- Strong research skills and an ability to distill complex ideas in a way that’s accessible to a broad audience of internal and external stakeholders
- Proficiency in identifying key issues from amongst numerous inputs and determining root causes
- Excellent problem solver with experience executing high-level analysis, weighing tradeoffs and articulating rationale for decisions
- Experienced in Trust and Safety Risk, Fraud, or Customer Support Operations with experience applying policies to online content preferred
To apply for this job please visit boards.greenhouse.io.