Technical Investigator, Trust and Safety

  • Individual Contributor
  • TSPA Members
  • Austin, TX, Seattle, WA, or Remote USA
  • Experience level: 2+ years

Website Facebook

This content was reproduced from the employer’s website on January 5, 2021. Please visit their website below for the most up-to-date information about this position.

The technical investigations team in Meta’s Business Integrity org is focused on understanding how fraud and abuse is perpetrated on Meta business products. Our mission is to protect people and businesses who use Meta products by disrupting and preventing abusive networks and behaviors. As a team, we focus on new problem identification, early stage investigation and risk understanding, and mitigation and disruption of sophisticated bad actors and behaviors. We work closely with our partners in Engineering, Data Science, and Product to qualitatively and quantitatively understand risks and develop mitigations against them. We focus on solving problems that include business account takeovers, brand impersonation scams, techniques for scaling harm, and recidivism and circumvention.

We are a technical team looking for candidates who can use a diverse toolkit of data analysis, scripting, internal and open-source tools, and the ability to perform deep investigative work to help mitigate the top harm threats in our business products today. The impact of your work will be substantial, as outcomes affect the billions of people who use our products.
Technical Investigator, Trust and Safety Responsibilities
  • Lead the understanding of abuse in business products, including product vulnerabilities and process gaps, through data analysis and deep investigation.
  • Play a central role in mitigating abuse on Meta business products. Work cross-functionally with engineering, product, and operations teams to inform strategic investment and develop solutions to mitigate and prevent future abuse at scale.
  • Analyze large datasets to identify meaningful signals and patterns that correlate with fraud and abuse. Develop and maintain data pipelines and detection rules that help measure and catch abuse.
  • Reverse-engineer scaled attacks and perform tactical mitigation of ongoing abuse against Meta business products through rapid prototyping of investigations workflows and enforcement rules.
  • Investigate networks of malicious actors for on- and off-platform disruption.
  • 2+ years of experience performing open-ended analysis and developing practical business insights and recommendations
  • 1+ year of experience performing data analysis and building data pipelines, queries and reports with SQL or other languages/tools without dedicated data science support
  • Demonstrated experience working with Python, PHP, R, or similar scripting languages for ad-hoc analytical tasks
  • Experience thinking critically and qualify assessments with presentation, documentation, and organizational skills
  • Experience owning projects independently, navigate complex problem areas and cross-functional teams with little supervision
Preferred Qualifications
  • BS/MS or equivalent experience in Computer Science, Information Systems, Intelligence Studies, Cybersecurity, Mathematics, Statistics
  • Experience working in online fraud investigations, trust and safety, or cybersecurity
  • Experience thinking like the adversary, and to anticipate threat actors’ moves
  • Experience mitigating time-sensitive escalations
  • Experience working with a team spanning multiple locations/time zones
  • Experience working in a fast-paced, dynamic environment, adapt to changes, and prioritize competing requests

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