Specialized Program Leader

  • People Management
  • TSPA Members
  • San Francisco, CA, USA or Remote
  • Experience level: 5-10+ years

Website Discord

This content was reproduced from the employer’s website on February 14, 2022. Please visit their website below for the most up-to-date information about this position.

Discord is your place to talk. Whether you’re part of a school club, gaming group, worldwide art community, or just a handful of friends that want to spend time together, millions of people use Discord every day to create connections, hang out, and talk.
At the heart of Discord’s communities is Safety. The Safety team at Discord is responsible for ensuring users find belonging by minimizing exposure to spam and other forms of platform abuse. We are excited to find others passionate about making sure Discord is a safe and welcoming place for our users and hope you can join us on this mission.
As a Specialized Program Leader, you will hone a deep understanding of all abuse areas for Safety Operations while evolving the ongoing structure and scale of our specialized teams.
What you’ll be doing
  • Manage and scale our specialized safety teams focused on a variety of abuse verticals
  • Utilize quantitative and qualitative methods to identify gaps across teams, develop root cause analyses, and enable continuous improvements in response to changing circumstances
  • Own strategic initiatives from initial conception through implementation across multiple focus areas
  • Work closely with Policy, Product, Engineering, and Trust & Safety teams in the development of operational policies, tools, and solutions; frequently collaborate with additional internal teams to manage expectations and drive consensus
  • Regularly communicate and present to senior leadership on the key metrics and progress of each specialized team
What you should have
  • 5-10 years work experience in building and leading large teams
  • First-rate leadership skills––you’re passionate about developing and growing world-class organizations
  • Analytical backbone––you eagerly gather and present data for sound decision-making and the ongoing tracking of success metrics
  • Proactive problem solving––you’re excited to find opportunities for improvement, and you’re motivated to lead initiatives from start to finish
  • Excellent communication skills––whether to your team, company leaders, or external partners, you can efficiently and eloquently present ideas, updates and results with ease
  • Strong stakeholder management skills––you know how to build relationships and leverage the skills of multiple disparate teams, including improving processes you don’t directly own
  • Comfort with ambiguity––in ever-changing situations, you approach initiatives with positivity and lead your team(s) successfully through their completion
Bonus Points
  • MBA or master’s degree in a related field
  • Six Sigma Certification
  • Experience in management consulting, business analysis or related roles
  • Experience leading online safety and/or responsible innovation teams

To apply for this job please visit discord.com.