Site Trainer – Trust & Safety – Mexico City

  • Individual Contributor
  • TSPA Members
  • Mexico City, Mexico

Website TikTok

This content was reproduced from the employer’s website on April 5, 2022. Please visit their website below for the most up-to-date information about this position.

TikTok is the leading destination for short-form video. Our mission is to inspire creativity and bring joy.

Our Trust & Safety team’s commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

Our Trainers are an essential part of making our Trust & Safety Operations teams successful. They develop and deliver online & classroom training to address changes to policies, induct new team members and help our teams gain new skills.

What would I be doing?

– You will develop & deliver online and classroom training sessions covering process, product, policy, and new hire inductions.
– You will build training programs from scratch (from ideation, through planning, implementation, review, and outcomes analysis) including e-learning structure.
– You will identify and assess training needs for the team to bridge knowledge gaps and develop skills
– You will be responsible for localizing policy briefings to make them applicable and resonate with local teams.
– You will work with the business to achieve a high-performance culture including group coaching and assisting underperformers.

What should I bring with me?

– You have previous training experience with a focus on Content Moderation, Trust & Safety, or Policy in a tech or media environment.
– You possess exceptional communication skills with the ability to tailor training content for different groups.
– You are fluent in English and Spanish

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