This content was reproduced from the employer’s website on July 21, 2023. Please visit their website below for the most up-to-date information about this position.
We’re looking for a Sr. Specialist to join Team Snap’s growing Proactive Trust & Safety Operations team! You will be expected to proactively investigate violations of our Community Guidelines and Terms of Service, and to flex in to support the larger T&S team as needed. We are looking for someone who is able to keep a cool head under pressure, and is excited about cross-functional work with our Public Policy, Product and Engineering teams, building and improving processes, and taking a hands-on, innovative approach to helping keep Snapchatters safe. You will become a subject matter expert in Snap’s proactive detection tools and services, and own projects from start to finish.
What you’ll do:
- Identify trends and patterns by reviewing reported content and conducting outside research
- Conduct thorough and objective investigations into violations of our Community Guidelines and Terms of Service
- Anticipate project risks, negotiate with decision makers, and balance business needs versus technical constraints
- Develop and conduct training for other T&S team members
- Enhance team’s work through recommendations for optimizing tooling as well as process development and improvement
- Ensure that new product and workflow launches are properly planned for and supported
- Work with internal stakeholders to make sure Proactive Trust & Safety priorities are communicated clearly and backed up by strong data
Knowledge, Skills & Abilities:
- Comfort working within a content moderation environment
- Ability to problem solve, both independently and with peers, and to structure ambiguous business challenges into actionable plans
- Strong analytical skills, including working with large data sets to solve business problems, and providing practical business insights via data visualization software (Advanced EXCEL, Looker, Grafana, etc.)
- Background working effectively with cross-functional teams and management
- Excellent verbal and written communication skills, and ability to communicate effectively and appropriately within all levels of the organization
- Ability to prioritize, focus and thrive in a dynamic work environment, and to adapt to evolving business needs
- Process driven individual with a proven track record of developing and implementing new processes and identifying opportunities to improve or build on existing processes
- Great judgment and excellent leadership skills
- Experience investigating criminality or abuse on or off-line
- Experience working with product and engineering teams to develop tools and solutions that improve trust across a platform or product
Minimum Qualifications:
- Bachelor’s degree or equivalent work experience
- 3+ years of experience working in technology, safety, or a related field
- Flexible work-hours: full-time and weekends as needed
To apply for this job please visit wd1.myworkdaysite.com.
