Senior Trust&Safety Specialist

  • Individual Contributor
  • TSPA Members
  • Palo Alto, San Francisco, Los Angeles, CA; Seattle, WA, US
  • Experience level: 3+ years

Website snachat Snap, Inc.

This content was reproduced from the employer’s website on July 21, 2023. Please visit their website below for the most up-to-date information about this position.

We’re looking for a Sr. Specialist to join Team Snap’s growing Proactive Trust & Safety Operations team! You will be expected to proactively investigate violations of our Community Guidelines and Terms of Service, and to flex in to support the larger T&S team as needed. We are looking for someone who is able to keep a cool head under pressure, and is excited about cross-functional work with our Public Policy, Product and Engineering teams, building and improving processes, and taking a hands-on, innovative approach to helping keep Snapchatters safe. You will become a subject matter expert in Snap’s proactive detection tools and services, and own projects from start to finish.

What you’ll do:

  • Identify trends and patterns by reviewing reported content and conducting outside research
  • Conduct thorough and objective investigations into violations of our Community Guidelines and Terms of Service
  • Anticipate project risks, negotiate with decision makers, and balance business needs versus technical constraints
  • Develop and conduct training for other T&S team members
  • Enhance team’s work through recommendations for optimizing tooling as well as process development and improvement
  • Ensure that new product and workflow launches are properly planned for and supported
  • Work with internal stakeholders to make sure Proactive Trust & Safety priorities are communicated clearly and backed up by strong data

Knowledge, Skills & Abilities:

  • Comfort working within a content moderation environment
  • Ability to problem solve, both independently and with peers, and to structure ambiguous business challenges into actionable plans
  • Strong analytical skills, including working with large data sets to solve business problems, and providing practical business insights via data visualization software (Advanced EXCEL, Looker, Grafana, etc.)
  • Background working effectively with cross-functional teams and management
  • Excellent verbal and written communication skills, and ability to communicate effectively and appropriately within all levels of the organization
  • Ability to prioritize, focus and thrive in a dynamic work environment, and to adapt to evolving business needs
  • Process driven individual with a proven track record of developing and implementing new processes and identifying opportunities to improve or build on existing processes
  • Great judgment and excellent leadership skills
  • Experience investigating criminality or abuse on or off-line
  • Experience working with product and engineering teams to develop tools and solutions that improve trust across a platform or product

Minimum Qualifications:

  • Bachelor’s degree or equivalent work experience
  • 3+ years of experience working in technology, safety, or a related field
  • Flexible work-hours: full-time and weekends as needed

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