Senior Project Manager, T&S Vendor Management

  • Individual Contributor
  • TSPA Members
  • United Kingdom
  • Experience level: 4+ years

Website Spotify

This content was reproduced from the employer’s website on March 14, 2022. Please visit their website below for the most up-to-date information about this position.

Spotify Trust & Safety is dedicated to crafting a platform that’s safe for users and creators and true to our values. We are seeking a Senior Project Manager, T&S Vendor Management, to join our growing Trust & Safety team. You will help optimize Spotify’s outsourced operations and ensure that vendor support performance obligations are being met across multiple programs. You will focus on continuous improvement, relationship management, and generating feedback that directly impacts our ability to scale content moderation efforts. Role is eligible for NY or UK

What you’ll do

    • Support on the day to day operational relationship management with global vendor partners.
    • Work with internal/external stakeholders and vendor partners to refine and deliver on executing requirements and processes to drive strategic capabilities.
    • Collaborate with vendor partners on onboarding and off boarding agents, generating feedback and insights to meet service specific goals and proactively identifying process improvements.
    • Provide guidance on optimization, automation and operational efficiency to maximize value from vendor partners.
    • Facilitate alignment across internal and external stakeholders through proactive communication and facilitation of cross-functional projects regarding different aspects of quality assurance, training management and infrastructure support.
    • Evaluate new content moderation processes or program changes to mitigate operational risk and to support consistent partner performance.
    • Apply and demonstrate metrics and analytics to make informed decisions on how to optimize operational excellence and identify cost saving opportunities.

Who you are

    • BA/BS degree required.
    • 4+ years experience in program or project management
    • Have prior vendor support, relationship management or business process outsourcing experience
    • Proven track record to lead multiple projects simultaneously across time-zones. Can facilitate critical conversations with ease and balance competing priorities.
    • Outstanding interpersonal skills; experience representing T&S in any situation and synthesizing sophisticated information for all audiences.
    • Strong critical thinking skills with the ability to identify workflow improvements and turn feedback into action
    • Excellent program management skills and comfortable with analytics
    • Ability to work flexibly, occasionally outside of work hours, to support the global T&S team.

Where you’ll be

    • We are a distributed workforce enabling our band members to find a work mode that is best for them!
    • Where in the world? For this role, it can be within the Europe region in which we have a work location.
    • Prefer an office to work from home instead? Not a problem! We have plenty of options for your working preferences. Find more information about our Work From Anywhere options here.

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