Senior Product Manager, Trust and Safety

  • Individual Contributor
  • San Diego, CA, US

Website playstation Playstation

This content was reproduced from the employer’s website on May 11, 2023. Please visit their website below for the most up-to-date information about this position.

The Role

The Senior Product Manager for Trust & Safety will be responsible for definition of product requirements for the PlayStation online safety platform.

Our vision for online safety encompasses use of technologies such as machine learning: familiarity with using data to make product decisions and to power user experiences is a requirement for this role. Knowledge of how safety attitudes and needs vary across the globe will be a key component of this position, along with experience working alongside safety operations and moderation teams.


  • Develop requirements for new online safety features and services for PlayStation, focused on preventing online harms and guiding players to stay safe and play well
  • Work with PlayStation product teams to guide and ensure online safety features/initiatives are integrated appropriately across all PlayStation experiences
  • Work with design teams to create solutions that are compelling, easy to use, and realistic to implement
  • Work with engineering teams to ensure we build the right thing and ship it at the right time
  • Work with corporate Legal team to understand the safety regulation landscape and decide on the product approach together with different partners
  • Prioritize features based on product strategy and global business goals
  • Maintain and communicate the roadmap for your features and product
  • Understand how your product is used in market, based on customer feedback, research and data, feeding back into future requirements and product roadmap
  • Communicate the competitive landscape as it affects PlayStation and its social strategy in particular

Required Qualifications & Experience

  • Proven experience in product management capacity in the Online Safety realm, employing ML/AI technologies
  • Understand specific online safety challenges related to the video-gaming domain
  • Knowledge of the regulatory landscape around online safety
  • Great communication skills – to articulate specification detail, strategic rationale, and everything in between
  • Excellent people skills, with compassion to listen, communicate and identify problems and opportunities from all angles
  • When appropriate, ability to travel to Japan, UK, and other PlayStation locations for collaboration with partners and other product/engineering teams
  • BA/BS Degree or equivalent

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