Senior Proactive Trust & Safety Operations Specialist

  • Individual Contributor
  • TSPA Members
  • Los Angeles, CA, USA
  • Experience level: 3+ years

Website Snap, Inc.

This content was reproduced from the employer’s website on March 3, 2022. Please visit their website below for the most up-to-date information about this position.

Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.

Snapchat is a camera and messaging app that connects people to their friends and the world. Every day around the globe, millions of people use Snapchat to communicate with friends, build relationships, play, and learn. No matter where you are or how you express yourself, it’s always the fastest way to share a moment!   

We’re looking for a Sr. Specialist to join Team Snap’s growing Proactive Trust & Safety Operations team! You will be expected to provide operational support for Snap’s proactive harm and abuse detection framework and to flex in to support the larger T&S team as needed. We are looking for someone who is able to keep a cool head under pressure, and is excited about cross-functional work with our Public Policy, Product and Engineering teams, building and improving processes, and taking a hands-on, innovative approach to helping keep Snapchatters safe. You will become a subject matter expert in Snap’s proactive detection tools and services, and own projects from start to finish.

What you’ll do:

  • Identify trends and patterns by reviewing reported content and conducting outside research

  • Anticipate project risks, negotiate with decision makers, and balance business needs versus technical constraints

  • Contribute to and refine tool and agent quality assurance processes

  • Develop and conduct training for other T&S team members

  • Enhance team’s work through recommendations for optimizing tooling as well as process development and improvement

  • Ensure that new product and workflow launches are properly planned for and supported

  • Work with internal stakeholders to make sure Proactive Trust & Safety priorities are communicated clearly and backed up by strong data

  • Serve as a consultative partner to our vendor team and provide subject matter expertise for processing all types of requests with a high degree of quality and efficiency

Knowledge, Skills & Abilities:

  • Comfort working within a content moderation environment

  • Ability to problem solve, both independently and with peers, and to structure ambiguous business challenges into actionable plans

  • Strong analytical skills, including working with large data sets to solve business problems, and providing practical business insights via data visualization software (Advanced EXCEL, Looker, Grafana, etc.)

  • Background working effectively with cross-functional teams and management

  • Excellent verbal and written communication skills, and ability to communicate effectively and appropriately within all levels of the organization

  • Ability to prioritize, focus and thrive in a dynamic work environment, and to adapt to evolving business needs

  • Process driven individual with a proven track record of developing and implementing new processes and identifying opportunities to improve or build on existing processes

  • Great judgment and excellent leadership skills

Minimum Qualifications:

  • Bachelor’s degree or equivalent work experience

  • 3+ years of experience working in technology, safety, or a related field

  • Flexible work-hours: full-time and weekends as needed

Preferred Qualifications:

  • Understanding of computer LOGIC and Syntax

  • Familiarity with machine learning and/or computer vision

  • Experience working with product and engineering teams to develop tools and solutions that improve trust across a platform or product

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