This content was reproduced from the employer’s website on November 4, 2022. Please visit their website below for the most up-to-date information about this position.
This role will close at 00.01 on 10th November, we advise that you submit your application by midnight of 9th November.
Ofcom is the regulator for the communications services that we use and rely on each day.
We make sure people get the best from their broadband, home phone and mobile services, as well as keeping an eye on TV and radio.
We also oversee the universal postal service, look after the airwaves used by wireless devices, and also help to make sure people don’t get scammed and are protected from bad practices.
We have recently taken on the regulation of video-sharing platforms, and we are preparing for a role in protecting people from online harms. Protecting consumers is at the heart of what we do.
Our culture is clear – we live by our values: Empowerment; Excellence; Collaboration; Agility and Respect. These define how we work to deliver our purpose, now and in the future. The behaviours which support these values set the path for a fully inclusive and innovative culture at Ofcom.
We focus not only on what we do, but how we do it. We pride ourselves on being an organisation of people who genuinely care about helping others.
Purpose of the Role
As Ofcom continues to develop our approach to the Online Safety regime we are looking to continue to ensure colleagues can access support that reflects the new and diverse subject matter that Online Safety regulation brings. This is an exciting opportunity to work across Ofcom’s matrix structure to be the focal point for strengthening our existing Thrive@Ofcom wellbeing programme through a dedicated colleague welfare programme supporting the team tasked with delivering the online safety bill.
The post holder will be experienced in delivering ‘best-in-class’ staff support/wellbeing solutions to consider for implementation to maintain and retain a resilient team working across challenging subject matters covered by the OS Bill such as CSE, terrorism, adult pornography etc.
The post holder will have an interest in online safety and supporting teams across Ofcom to be effective whilst discussing distressing subject matters. The post holder will need to be understanding of the need to balance support across the organisation whilst realising the need to deliver on time and to budget. You will work closely with other teams who provide the services such as P&T (HR) and our Health and Safety teams.
This role will be expected to put in place support for themselves as they tackle difficult conversations and subject matter themselves through the support they offer. You will also need to recognise when to escalate for further personal support.
Note this role can be part, or full, time.
• Work within P&T and the wider organisation to identify critical welfare requirements of the teams working in areas that view or discuss distressing material.
• Be the first point of contact for Career and Performance mangers to ensure support is offered to individuals who may be viewing harmful content.
• Keep key Directors fully up to date on the overall welfare programme including dashboard metrics
• Identify the latest research and work closely with external experts to identify ‘best in class’ support and make appropriate recommendations based upon this evidence. Where qualified may deliver solutions themselves.
• Support the broader Online Safety Delivery Team in relevant areas that may impact regulated entities
• Advise on the recruitment and selection of new staff into areas that will require additional welfare support.
• Triage research to assess suitability for further onward communication and identify appropriate access based upon the support framework.
• Organising cross functional teams to deliver appropriate support at the appropriate time, ensuring diversity and inclusion is kept at the heart of their approach.
• Ensure that agreed processes and policies are delivering intended outcomes and identify and fix and/or escalate any areas where the processes require improvement.
• Develop and deliver clear business processes and policies communicating across Ofcom what support is available, where to find it and to test the effectiveness of the support.
• Identify and manage key internal stakeholders to garner the best results
Skills, Knowledge and experience
You will need:
• Significant experience and knowledge of helping people deal with distressing subject matters.
• Professional manner with the ability to deal with people at all levels with a positive outcome.
• Ability to exercise judgement and take the initiative when appropriate
• Ability to maintain strict confidentiality as will be exposed to confidential personal and market sensitive information
• A positive team player, managing and resolves risks, reporting or escalating when necessary
• taking ownership of issues
• Ability to foresee problems and provide solutions in a proactive manner
• Ability to organise and prioritise own workload with excellent time management
• Has an interest and understanding of the issues facing Ofcom and an awareness of the goals
• Knowledge gathering, sharing and distillation
• Excellent planning, project management and programme management skills to be able to carry a high potential caseload.
• Proficient in Microsoft Office suite
• Experience of moderation and the types of material being discussed is a distinct advantage.