This content was reproduced from the employer’s website on August 29, 2022. Please visit their website below for the most up-to-date information about this position.
Job Summary
Have you ever purchased a product on Amazon without checking its star rating and customer reviews? Every day, millions of Amazon customers read customer reviews to decide which products to buy. If you are interested in protecting the integrity of community content like customer reviews, come join the Community Trust (CT) team.
This is a strategic area of investment for Amazon and the work we do is of paramount importance in preserving the trust customers have in Amazon’s stores. Our environment is dynamic and highly ambiguous as we continuously work to stay one step ahead of those who use various and changing methods to manipulate ratings and reviews.
The Community Trust team designs and implements policies, tools and technology innovations to protect customers. Our team is looking for leaders to take ownership of these various areas and deliver on critical and high visibility projects. We are looking for a Specialized Risk Manager to manage critical and high impact global events and escalations. The ideal candidate should be passionate about helping us ensure that customers may make great purchase decisions and that brand owners and sellers using Amazon are successful listing and selling their products. Your decisions are not only fundamental to helping protect customers and sellers but will help maintain the health of the Amazon catalog and product listings ecosystem.
Key Job Responsibilities
- The ideal candidate has a proven track record setting program strategy to deliver results.
- Lead and support teams in responding to, investigating, managing and resolving high-impact incidents and escalations.
- Take leading role in drafting and presenting deep-dive documents, including responses to senior executives and Correction of Errors (COE) reports.
- Analyze existing policy and process gaps, and develop solutions to close them.
- Own and/or manage projects designed to improve operational and process efficiency. This will include accessing and analyzing data and working extensively with external teams.
- Closely monitor media and global events to anticipate and mitigate potential risks. Be comfortable using data to analyze trends, predict and fix problems before they happen.
- Use high-level judgment to own our most complex enforcement decisions.About the teamOur vision is to make Amazon’s community content and contribution system a key differentiator for why customers engage with and shop on Amazon. In support of that vision, we build and operate systems that safeguard trust in the Amazon content ecosystem.
BASIC QUALIFICATIONS
- Minimum 2-5 years of experience working in relevant industries such as law, customer service, investigations, project management, etc.
- Minimum 2+ years’ experience with SQL, working with large data sets.
- Bachelor’s degree.
- Exceptional written and verbal communication skills – able to write, clearly and succinctly including COE and investigation reports for senior leadership and executive audiences
- Exceptional bias for action – willing to move quickly and decisively to resolve an incident.
- Strong critical thinker with the vision to work both tactically and strategically.
- Proven analytical thinking with a natural tendency to use data in decision-making and prioritization.
- Excellent cross group collaboration skills.
PREFERRED QUALIFICATIONS
- Experience working in risk, fraud or compliance organizations.
- High level of integrity and discretion to handle confidential information.
- Strong enthusiasm to provide superb customer service to the leadership team and other key stakeholders
- Proven ability to bring clarity to ambiguous situation
- Demonstrated analytical and quantitative skills to use hard data and metrics to back up assumptions and develop business cases