Quality Analyst – Trust and Safety – São Paulo

  • Individual Contributor
  • TSPA Members
  • Sao Paulo, Brazil

Website TikTok

This content was reproduced from the employer’s website on December 21, 2021. Please visit their website below for the most up-to-date information about this position.

Responsibilities

TikTok is the leading destination for short-form video. Our mission is to inspire creativity and bring joy.

Our Trust & Safety team’s commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

Our Operations team moderates millions of videos daily at a global level to ensure the contents are safe for our users. As a Quality team, we need to review and audit the contents which were moderated by our moderators, to handle appeals, providing feedback and support on policy questions.

What will I be doing?

– You will perform daily sampling tasks for audit purposes.
– You will have to thorough data analysis, feedback problems & handle necessary escalation and weekly feedback on moderation quality.
– You will provide feedback and analysis on Policy updates to identify areas of improvement and potential gaps
– You will cooperate with moderation teams and Market POC to ensure the moderation quality is up to standard
– You will participate in the development of quality inspection standards and continuously optimize the process and system platform.

Qualifications
What should I bring with me?
– You come with previous experience performing a Quality Assurance role in a Content Moderation / Content Quality / Safety environment.
– You pay attention to detail and you are comfortable using data analysis to identify trends.
– You possess experience in a BPO / call center/customer service environment.
– Mandatory Advanced English and Portuguese.

To apply for this job please visit careers.tiktok.com.