Program Manager, Legal Response Team

  • Remote-Friendly
  • TSPA Members
  • San Francisco, CA; Remote, US (Remote)
  • Experience level: 3+ years

Website discord Discord

This content was reproduced from the employer’s website on January 12, 2022. Please visit their website below for the most up-to-date information about this position.
Discord is seeking a Program Manager to join our growing, very awesome Legal Response team and support the broader legal function. The Legal Response team (LRT) manages law enforcement, civil subpoena, intellectual property, and privacy-related requests.  LRT is nested with Regulatory and Litigation, who respond to regulatory  inquiries and defend Discord in disputes.  Reporting to the LRT Senior Manager, you’ll contribute to Discord’s safety and compliance narrative by establishing and improving various programs for LRT, and support Discord’s Litigation and Regulatory teams by sourcing and implementing tools and improving processes.
As a Program Manager, you’ll have the opportunity to establish and optimize operational processes by identifying and delivering completed projects in partnership with key stakeholders. You’ll also improve metrics and documentation for all workflows the team currently handles. If this sounds like a fun challenge, please read on…
What You’ll Be Doing
  • Manage strategic projects from initial conception through implementation across multiple focus areas
  • Collaborate with internal teams to manage expectations and drive consensus amongst projects
  • Create and build on existing metrics to provide visibility to senior leadership
  • Understand workflows and current tooling capabilities in order to manage tooling requests and issues
  • Utilize quantitative and qualitative methods to synthesize clear takeaways and recommendations for complex business problems
  • Effectively utilize datasets to make informed decisions and find areas of improvement
  • Identify gaps across workflows, develop root cause analyses, and proactively propose and lead continuous improvements in response to changing circumstances
  • Create and manage documentation for all workflows and policies
  • Ensure clear and concise communication amongst stakeholders
You’ll Thrive In This Role If
  • 3+ years work experience in consulting, program management or related roles
  • Analytical backbone––you easily and autonomously gather and present data for sound decision-making and the ongoing tracking of success metrics
  • Proactive problem solving––you freely find opportunities for improvement, and you’re motivated to lead initiatives from start to finish
  • Strong stakeholder management skills––you’re adept at improving processes you don’t directly own, and know how to leverage the skills of multiple disparate teams
  • Excellent communication skills––you can efficiently and eloquently present ideas, updates and results to key stakeholders at various levels
  • Hyper-organization––you have a track record of managing multiple projects with competing priorities
  • Comfort with ambiguity––in ever-changing situations, you approach initiatives with positivity and are excited to drive them successfully through completion
Bonus Points
  • Program Management Certification
  • Familiarity with Notion and/or Asana
  • Six Sigma Certification
  • Technical writing skills
  • SQL and coding experience
  • Experience in a fast-paced environment where you have made a measurable impact
  • Demonstrated interest in legal or safety

To apply for this job please visit