Program Management Issue Lead – Trust & Safety

  • TSPA Members
  • Mountain View, CA, USA

Website TikTok

This content was reproduced from the employer’s website on January 5, 2021. Please visit their website below for the most up-to-date information about this position.

TikTok is the leading destination for short-form video. Our mission is to inspire creativity and bring joy.

Our Trust & Safety team’s commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

As manager of our Product & Process Issue team, you’ll lead a group of industry specialists with deep expertise in global issue areas and drive our approach to issues.
You will form regional and global teams to respond to issues and devise strategies and safety features to proactively identify risks, resolve vulnerabilities and prevent breaches.

What will I be doing?
• You’ll manage a talent team of Issue experts, define our approach and contribute to our global policy on Issues such as Minor Safety, Hate speech, Violent Extremism, Bullying, and Graphic Content.
• You’ll collaborate with cross-functional partners (content policy, product management, data analytics, operations, engineering, algorithm) to identify, assess and resolve related issues in our products
• You’ll manage the performance and goals of a team of issue experts, driving the issue roadmap and taking responsibility for key metrics
• You’ll provide foresight into various vulnerabilities in scenarios such as video, comments, follow/like, accounts, etc. through qualitative and quantitative approaches

What should I bring with me?
• You have broad experience across a variety of Issue areas with expertise in at least one of Minor Safety, Hate speech, Violent Extremism, Graphic Content, Bullying, or Regulated Goods.
• You have experience in managing and leading teams including objective setting and performance reviews
• You have an extensive background in managing and coordinating large scale projects or products, working closely with engineering and design teams together with other partner teams to guarantee effective execution of product plans

To apply for this job please visit