Website Twitter
This content was reproduced from the employer’s website on July 3, 2022. Please visit their website below for the most up-to-date information about this position.
Company Description
Twitter is what’s happening and what people are talking about right now. For us, life’s not about a job, it’s about purpose. We believe real change starts with conversation. Here, your voice matters. Come as you are and together we’ll do what’s right (not what’s easy) to serve the public conversation.
The Position
Do you have a passion for resolving complex online safety and abuse matters and working on some of the most important issues facing the world today? Do you love conducting investigations and doing research deep dives for hours searching for an answer? If so, you should join us!
We’re looking for a highly motivated, goal-oriented, team player to join our Site Policy team in Dublin. Success in this role requires someone who is curious, analytical, disciplined, proactive, and has a knack for managing multiple tasks efficiently.
Please note that this position involves exposure to sensitive or graphic content including but not limited to vulgar language, violent threats, pornography, and other graphic images.
Who We Are
The teams in Twitter’s Trust & Safety (T&S) department are on the front lines of safety, speech, and policy issues that affect the Internet. We work to ensure user trust, protect user rights, and mitigate legal risk through policy definition, Terms of Service enforcement, and safety advocacy. We innovate, experiment, and move at a fast pace. We’re a learning organization with a growth mindset, and we’re always looking for ways to improve our policies and ourselves. The policy areas of focus for the Site Policy team pertain to some of our most serious and difficult policy areas including abuse, hateful conduct, child safety, violent extremism, and other illegal or regulated activities.
What You’ll Do
As a Policy Domain Specialist, Child Safety, you will build expertise on our Child Safety policies and guidelines, analyze abuse trends, build insights on abuse, and improve policies and processes to mitigate badness on the platform and hard to users
Additionally, you will also be expected to handle escalations, legal requests, abuse reports etc. in an efficient and timely manner, enforce relevant policies, provide policy explanations to users and stakeholders, and ensure our internal legal and communications teams are up to speed on the work we’re doing.
As a member of this team, you are part of a learning organization with a growth mindset, and we’re always looking for ways to improve our policies and ourselves
You will:
- Develop deep cross-functional partnerships with key partners to understand, ideate, and improve on our existing abuse-fighting efforts
- Own and drive Child Safety Policy development from strategy to development, iteration, and final execution
- Conduct research initiatives that uses quantitative and qualitative data to develop process improvements to increase the impact of our enforcement operations
- Resolve reports of abuse/rules violations, quickly and efficiently
- Work closely with other teams and in-house counsel to identify, prioritize, organize, and resolve complex safety issues and other escalated matters
You will report to Site Policy Manager, Child Safety in Dublin. This is a full-time position.
Who You Are
You enjoy solving complex problems in the world and are driven by the real-world impact you will have by having a key role in ensuring user safety on a platform used by millions of people
- You have excellent communication, and writing skills;
- You have patience, determination, flexibility, and grit;
- You are familiar with processes and tools used for increased efficiency;
- You are extremely detail-oriented;
- You are a strong team player;
- You work well under tight deadlines;
- You are familiar with and have respect for the norms of different cultures
Qualifications
- You have at least 7 years of professional experience with 4 years in the field of study and/or professional experience in promoting online safety – with a specific focus on child safety online
- Experience in project management and/or improving operational processes, proactive mindset and problem solving skills
- Understanding of data relationships and capable of making data-driven decisions
- Experience in delivering process improvements in efficiency, quality, expanding scope or influence, etc to achieve the goals of the organization
- Relevant experience in policy developments for online platforms with user-generated content
- Demonstrated ability to work cross-functionally and maintain healthy relationships with stakeholders
- Complete fluency in English and preferred (nut not required) bilingual written and oral fluency in another language
- Experience using third-party ticketing systems (e.g., Zendesk, Service Cloud, etc.)
- Experience handling high-profile escalations (preferred but not required)