Marketplace Policy Manager I

What’s the role?

As a Marketplace Policy Manager you will report to the Global Director of Marketplace Policy and develop policies that 1) set clear expectations regarding appropriate behavior for Etsy users, and 2) enable consistent enforcement by Trust & Safety teams.

This is a full-time position reporting to the Director I, Global Marketplace Policy and the base salary range will be 100,000 – 118,000  USD per year. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy. For this role, we are considering candidates based in the United States who are either remote, flex, or office-based. Etsy offers different work modes to meet the variety of needs and preferences of our team. Learn more about our Flex and Office-based work modes and workplace safety policies here.

What’s this team like at Etsy?

• The Marketplace Policy team supports the Etsy Inc. community (including Etsy subsidiaries Reverb, Depop, and Elo7) by developing nuanced, fair, and enforceable rules regarding user content and behavior. We conduct academic and industry research, solicit the business intelligence of our cross functional partners, and conduct complex risk tradeoff analysis to ensure that our policies effectively balance safety and fairness, growth and risk. Finally, we work closely with the teams that enforce and communicate our policies to ensure consistent, accurate implementation.

What does the day-to-day look like?

• Scoping, researching, drafting, and coordinating the launch of new policies and policy updates, aligned with company goals and stakeholder priorities.
• Building consensus regarding the policy stance that is best for Etsy Inc.
• Ensuring that policies are enforced and communicated clearly, consistently, and accurately by collaborating with and advising cross functional teams such as Trust & Safety, Product, Marketing, Comms, Brand Content, and UX Design
• Managing the continuous improvement and iteration of Etsy Inc’s policies and policy enforcement ecosystem, including monitoring current and emerging content policy risks and trends as well as internal escalation trends
• Responding to enforcement team consults and managing high-profile policy escalations related to media attention or inquiries.
• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy’s discretion, or otherwise applicable with local law.

Qualities that will help you thrive in this role are:

• 3+ years of experience developing and supporting implementation of content policies (aka Trust & Safety Policy, Community Policy, User Policy…).
• Ability to autonomously manage and prioritize multiple complex policy projects across all stages of the development and implementation lifecycle.
• Strong research, writing, and verbal communication skills
• Excellent analytical and problem-solving skills.
• Ability to establish credibility and rapport with technical and non-technical team members and to drive alignment across multiple functions
• Prior Trust & Safety Ops experience is a plus