Manager of Trust and Safety (Content Moderation)

  • People Management
  • TSPA Members
  • Anywhere
  • Experience level: 7+ years

Website Robinhood

This content was reproduced from the employer’s website on May 9, 2022. Please visit their website below for the most up-to-date information about this position.

We continue to hire Robinhoodies at a rapid pace to drive this journey, and with that growth comes necessary change. We’re seeking culture builders and curious thinkers looking to co-author the next chapters of our story. We’re in build mode, majorly expanding our team while also growing up as a company. Joining now means helping shape our structures and systems, then taking part as we launch into our ambitious future.

Check out life at Robinhood on The Muse!

Your day-to-day will involve

  • Building Robinhood’s Content Moderation team from scratch, including getting the opportunity to hire and build an entire team from the ground up
  • Owning the team responsible for providing Content Moderation Operations for all Robinhood Products with Content Moderation needs
  • Acting as the main driver for figuring out our Content Moderation Ops strategy and acting as the accountable individual for the success of the function
  • Working with cross-functional partners to drive alignment and consensus on operational readiness for key launches and developments
  • Developing and executing on all new moderation workflows, as well as content development, training, and other activities
  • Serving as the final escalation point for all high-priority Content Moderation issues
  • Collaborating with the Vendor Relationship Management team to ensure the proper implementation of the Content Moderation Policy

About you:

  • Minimum of 7 years of proven experience in Content Moderation and/or Customer Support in a technology firm
  • Experience scaling teams across multiple workflows and various channels of support
  • Excellent oral and written communication skills
  • Outstanding leadership skills
  • Highly flexible and adaptable to meet the evolving needs of a high-growth, fast paced organization

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