Manager, NPI Operations Program Management

Airbnb logo
  • People Management
  • TSPA Members
  • San Francisco, CA, USA
  • This position has been filled
  • Experience level: 6+ years

Website Airbnb

This content was reproduced from the employer’s website on July 3, 2022. Please visit their website below for the most up-to-date information about this position.

Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb’s various functions embody the company’s innovative spirit and our fast-moving team is committed to leading as a 21st century company.

Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb’s various functions embody the company’s innovative spirit and our fast-moving team is committed to leading as a 21st century company.

This organization, composed of product and operations teams is responsible for building the fundamental currency of Airbnb, Trust. For our hosts opening their homes, and our guests traveling the world, we build cutting edge technology solutions that enhance safety and peace of mind. Managing risk and earning trust is very complex and required at each moment of the guest and host journey.

This role is responsible for leading a team of program managers driving program scoping, builds and new product introduction across a suite of products that make Airbnb a safe and reliable platform. Your team will be the primary interface between design, product, engineering, data science, and operations. Management responsibilities include leading new product introduction and operations integrations.

About you

  • You have a proven track record of launching complex products in highly constrained environments through the full scope of the product development lifecycle
  • You are experienced in thoughtfully developing both technical and soft skills sets
  • You have phenomenal problem solving skills
  • You are detail-oriented and able to understand the bigger picture by using your technical expertise and problem-solving abilities to identify and manage blocking issues
  • You build great relationships and can drive alignment across large cross-functional teams
  • You enjoy learning how products are built and run, and can distill complex systems and processes into simple written and verbal communications
  • You are excellent at connecting the dots across initiatives and ensuring cross-functional teams are focused on delivering what matters most

In this role you’ll get to

  • Lead a team driving cross-functional programs from concept through launch
  • Ensure programs are appropriately staffed and grow the team with world class talent
  • Raise the bar for functional, program and organizational cross-functional performance
  • Roll-up your sleeves and lead cross-functional teams, including product, operations, and engineering, through the product development lifecycle for trust and safety products
  • Communicate progress and challenges across programs and products to executives
  • Build and maintain program schedules, identify risks, critical path and drive delivery
  • Develop and standardize project team tools, processes, and systems

We are looking for people who have

  • 6 years of experience driving complex cross-functional programs
  • 2 years of experience leading a team of programs managers
  • Strong understanding of project management and maturation fundamentals
  • Experience managing team performance and supporting career development
  • Excellent communication, engagement and senior leadership influence skills
  • Expertise with project management tools e.g. confluence, jira, smartsheets, and Asana
  • Experience working in a highly cross-functional environment where communication with multiple groups and stakeholders is imperative
  • Thrives in ambiguity and expertly brings order to chaos
  • Professional Program Management certification preferred
  • Bachelor’s degree in Engineering or Sciences preferred.