Manager, Legal Policy – Withholding Requests

  • People Management
  • TSPA Members
  • Singapore
  • Experience level: 4-6 years

Website Twitter

This content was reproduced from the employer’s website on December 21, 2021. Please visit their website below for the most up-to-date information about this position.

The Position
What You’ll Do:

Twitter Legal Policy seeks an experienced, team-focused people manager to join our Legal Policy team in Singapore. You will report to the Global Withholding Request Manager and focus on content removal requests from around the world.

You will:

Oversee regional policies and processes for the content removal requests team and ensure consistency with Global content removal policies

Provide oversight for investigation, logging, handling, follow-up, and documentation for handling for content removal requests in conjunction with the regional lead

Continuously evaluate and propose improvements for existing operations, frameworks, policies, and processes; effectively delegate tasks and see projects through to completion

Motivate your team to efficiently and accurately produce quality work product; actively recognize team needs, anticipate issues, and propose viable solutions; ensure compliance with SLAs and established procedures

Actively and diligently strengthen your team through purposeful hiring and implementing comprehensive employee development plans. Your team is responsible for processing sensitive legal requests from start to finish, including document intake, processing, and follow-up.

Collaborate closely with Legal Policy management and other team members distributed across the world to continuously iterate on relevant policies and workflows, and collaborate on related strategies with our in-house counsel and public policy teams. In addition, you will create and improve processes and documentation, conduct accuracy assessments, contribute to broader Trust & Safety initiatives, and coordinate communications across the team and with other internal partners across the company.

Adapt quickly to changes in a high-demand environment, able to delegate effectively, remain calm, focused and communicative in high-pressure situations, and encourage great work from your team.

Assess current and future team needs in a dynamic legal and regulatory environment, all with an eye toward protecting our users and promoting transparency. Familiarity with developing policies for handling legal content issues, as well as scaling operations and working with distributed teams is required and comfort with, and enjoyment of, electronic communications is critical.

Facilitate development opportunities and strategic direction for team

Proactively recognize needs, anticipate issues, and propose viable solutions

Maintain open, detailed, and regular communication with all internal teams; communicate clear and objective explanations of process and policy internally

Participate in quality assurance and quality control processes for the global team

Prioritize and coordinate team’s handling of critical issues, working cross-functionally as needed

Provide on-call support in team-wide Emergency Disclosure Requests rotation, and making proactive referrals

Represent Twitter in external engagements

Who You Are:

You have:

4-6+ years of relevant experience (with 2-4 years of management experience) including familiarity with legal content removal requests, policy development, oversight of large-scale operations, and a consistent track record of team development

Strong management, leadership and team development skills; you set clear priorities for your team and eliminate barriers to success

Exceptional written and verbal communication skills, and are comfortable communicating externally on behalf of the team

Excellent business judgment, think strategically, and are extremely detail-oriented

You are:

Passionate and enthusiastic about protecting user privacy and freedom of expression

You are patient, positive, driven, flexible, and open-minded; in short, you are a great teammate

Comfortable managing ambiguous policy escalations

You can:

Anticipate the impact of change, and lead adaptive process shifts

Collaborate effectively with a global multicultural team of partners, sometimes with competing priorities

Represent your team as a functional expert

Manage internal and external stakeholders

Manage numerous projects simultaneously under pressure and time constraints; you have excellent business judgment and think strategically

Strongly Preferred Qualifications:

4-6+ years in a similar role at a tech company

Bachelor’s Degree or equivalent experience


Experience representing your company in external engagements

Company Description
We are seeking a detail-oriented, flexible, and proactive people manager, with a gift for balancing multiple tasks and the demands of your team efficiently! If you fit this description, you should join our Legal Policy team in our Twitter Singapore office!

Who We Are:

At Twitter’s Legal Policy Team, we work to safeguard user expression and privacy in balance with manageable risk through policy enforcement that promotes trust in Twitter. Areas of focus include privacy and intellectual property rights, government and law enforcement requests, advertising policies, and safety advocacy.

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