Legal Policy Operations Agent – Indian Market

  • TSPA Members
  • Dublin, Ireland
  • Experience level: 1-3 years

Website Twitter

This content was reproduced from the employer’s website on December 20, 2021. Please visit their website below for the most up-to-date information about this position.

The Position

Who We Are

Twitter is what’s happening and what people are talking about right now. For us, life’s not about a job, it’s about purpose. We believe real change starts with conversation. Here, your voice matters. Come as you are and together we’ll do what’s right (not what’s easy) to serve the public conversation.

In Twitter’s Legal Policy team, we work to safeguard user expression and privacy in balance with manageable risk through policy enforcement that promotes trust in Twitter. Areas of focus therefore include freedom of speech, privacy, and government and law enforcement requests. We innovate, experiment, and move at a fast pace. We’re a learning organization with a growth mindset, and we’re always looking for ways to improve our policies and ourselves.

What You’ll Do

Twitter Legal Policy seeks a detail-oriented, dedicated person to join our Legal Policy team in Dublin. Our team is responsible for processing sensitive global legal requests, such as court orders or requests to remove content, from start to finish including document intake, logging, analysis, processing, and follow-up. If you’re analytical, goal-oriented, focused, and have a knack for handling multiple tasks efficiently, apply today!

You Will:

  • Handle legal requests for content removal and disclosure of user data from the Indian market. You will also help keep our legal process operations organized and on track.
  • Be responsible for supporting your team in making sure requests are processed, tracked, and completed in an efficient and timely manner.
  • Escalate unusual or sensitive requests to Legal Policy management, Legal, or other stakeholders as necessary.
  • Work closely with Legal Policy team members in San Francisco, Ireland, and Singapore to prioritize and coordinate the handling of cases appropriately.
  • Serve on an on-call rotation, working closely with other members of the team to provide timely responses to emergency requests from all over the world.


Who You Are

You Have:

  • Experience with high-volume legal request/document intake and processing.
  • Excellent business judgment.
  • Passion and enthusiasm for protecting freedom of expression and user privacy.
  • Perseverance, determination, and grit.
  • A collaborative and optimistic mindset.

You Are:

  • At ease with providing clear and concise responses to time-sensitive requests.
  • An excellent communicator, and will maintain open, thorough, and regular communication with teammates and cross-functional teams.
  • Flexible and can adjust accordingly to ensure team efficiency and deliverables are met.
  • Detail-oriented, organized, and able to prioritize tasks in a dynamic work environment even when they are sometimes monotonous.
  • Able to spot anomalies or unusual patterns in requests you handle.
  • Looking for an entry level position.
  • A keen decision maker, self motivated, and a great teammate.

You Can:

  • Deliver consistent high-quality work.
  • Manage your time and prioritize work effectively.
  • Think strategically about challenging global issues.
  • Appropriately identify risks, legal or otherwise. 


  • Complete fluency in English and one of the following languages Hindi/Urdu/Bengali/Punjabi/Tamil/Telugu or Kashmiri.
  • Schedule likely includes partial weekend coverage (Sunday-Thursday or Tuesday-Saturday schedule).


  • 1-3 years experience as a paralegal or at a tech company in a similar role
  • Bachelor’s Degree or equivalent education / experience
  • Experience in processing requests for user data and data preservation is ideal.

Company Description

We are seeking a detail-oriented, flexible, and proactive person with a gift for balancing multiple tasks and the demands of your market efficiently! If you fit this description, you should join our Legal team in our Twitter Dublin office!

To apply for this job please visit