Instructional Designer, Trust & Safety Ops

  • Individual Contributor
  • San Mateo, CA, US
  • This position has been filled
  • Experience level: 5+ years

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This content was reproduced from the employer’s website on January 12, 2022. Please visit their website below for the most up-to-date information about this position.

The Instructional Designer’s responsibilities include providing course design support to create effective and engaging learning environments that are informed by desired learning outcomes. This includes liaising with subject experts, outlining objectives, and providing feasible timeframes. Your passion for learning should be demonstrated in your willingness to learn and implement new technologies and implement them in the modern, distributed, workplace.

To be successful as an Instructional Designer, you should understand how to leverage business partners to redesign courses, develop new courses or curricula, and create classroom training materials. You must be able to manage and evaluate processes and resources for learning. In this role, you must be able to implement learning interventions across broad geographies and varied disciplines. Your learning interventions must produce real-world business outcomes for our Trust and Safety Operations team and support vendors. Outstanding candidates have strong project management abilities and excellent technical writing, research, and communication skills.

This role is located in San Mateo, CA

You Will:

  • Conducting research and collaborating with subject matter experts, policymakers, and other stakeholders to develop quality curricula and learning resources.
  • Project management – Manage project scope, scale, and timelines to achieve the goals and objectives outlined in the curriculum.
  • Consulting with business partners and subject matter experts to determine when a learning intervention is and IS NOT necessary.
  • Creating stimulating lesson plans and recommending interesting additional resources.
  • Developing a range of digital resources to optimize primarily remote learning.
  • Creating supplementary Trainer the Trainer guides, as well as resource packs.
  • Collecting feedback from stakeholders, agents, and vendor management on what’s working and what’s not.
  • Clearly aligning learning interventions to business objectives and communicating results with partners and team.
  • Monitoring agent/student progress and making relevant changes to training and materials.
  • Creating new learning resources to maximize content retention and understanding.
  • Using the most up to date practices to measure training effectiveness, both for the learner and the business.

You Have:

  • Degree in Education or a related discipline.
  • 5+ years of experience in Instructional Design.
  • Experience building learning materials for a rapidly scaling, globally distributed, workforce – preference for experience with an operations team.
  • Experience with modern learning tools (Captivate, Articulate, LMS, Adobe Suite,  etc.) AND a willingness to learn new ones!
  • The ability to build learning interventions end-to-end (from needs analysis to measurement).
  • Familiarity with curriculum management best practices (measurement, audits, change management, etc.).
  • Strong digital and research skills.
  • Demonstrated excellence in written and verbal communication skills.
  • Great networking and interpersonal abilities.
  • Strong planning skills, collaboration, vision, and creative intelligence.
  • A passion for education and experimentation.