Identity Operations Specialist

  • Individual Contributor
  • TSPA Members
  • Los Angeles, CA, US
  • This position has been filled
  • Experience level: 1+ years

Website snapchat Snap Inc.

This content was reproduced from the employer’s website on February 7, 2023. Please visit their website below for the most up-to-date information about this position.

We’re looking for an Identity Operations Specialist to join Team Snapchat! Working closely with the Customer Operations team, you will help keep Snapchatters secure and offer solutions to questions about the Snapchat app. You’ll work with the Identity Operations team to provide high-quality support to Snapchatters around the world.

What you’ll do:

  • Respond to Snapchatter inquiries to provide education or to resolve account issues.
  • Identify, escalate, and help drive solutions for new issues, trends, and potential bugs
  • Become familiar with our customer service tools and make suggestions for workflow efficiency and growth
  • Work closely with Quality Assurance, Product, and Engineering teams, providing them with timely metrics and analysis, investigating potential account access issues, and following up with Snapchatters as needed

Knowledge, Skills & Abilities:

  • Passionate about providing high quality customer support
  • Ability to focus in a dynamic work environment and thrive while responding to unexpected and highly sensitive challenges
  • Great judgment and ability to problem-solve both with peers and independently
  • Excellent verbal and written communication proficiency with high attention to detail

Minimum Qualifications:

  • 1+ years of experience in a support focused role
  • Experience working with Looker, Salesforce, Zendesk, JIRA, Confluence or other ticket management systems

Preferred Qualifications:

  • Advanced Excel, Looker, or other analytics software.