Head of Trust & Safety

  • People Management
  • Remote-Friendly
  • London, United Kingdom

Website depop Depop

This content was reproduced from the employer’s website on February 7, 2023. Please visit their website below for the most up-to-date information about this position.

Job Description

  • Own the strategic vision and operationalization of Depop’s Global Trust & Safety org
  • Help transform Depop’s Moderation operations and maximise impact of our workforce in partnership with internal cross-functional teams to build next generation services. Drive alignment on staffing, infrastructure, tooling investments.
  • Anticipate Trust & Safety vulnerabilities to assess risk and develop mitigation strategies.
  • Take ownership of developing and driving plans from inception to delivery
  • Develop an understanding of safety issues and the architecture and integration points of Depop’ community safety support processes, products, and policies
  • Keep up-to-date on industry trends and emerging issues in the Trust & Safety space
  • Be a thought leader in the Trust and Safety domain, partnering with cross functional stakeholders to champion our mission of ensuring that Depop is a safe, trusted space for our community
  • Communicate feedback, challenges, roadblocks, insights effectively and concisely to appropriate audiences and stakeholders.
  • Lead and develop managers to further deepen domain expertise and foster a culture of integrity, service excellence, accountability, innovation, best practice sharing across a global operations team.
  • Ability to remain calm and effective under pressure and coach teams to effectively navigate and communicate in a fast paced and ambiguous environment.


  • Significant experience leading teams in Trust & Safety Operations in domains such as content moderation, compliance, risk or authentication.
  • Track record of operationalizing company vision and strategy into departmental plans and measurable outcomes
  • Critical thinker with the ability to interpret regulatory and policy requirements, and translate them into operational processes
  • Effective written and verbal communication and excellent stakeholder management skills
  • Experience working/building relationships with cross-functional teams, delivering impact through communication, influencing teams towards achieving goals.
  • Inspiring, empathetic and inclusive leader with respect for diversity of thought
  • Strong business acumen, strategic and analytical capabilities with operational rigour and proactive can-do mentality
  • Comfortable operating in a fast changing environment, striking the right balance between speed and accuracy
  • Written and verbal proficiency in English
  • Experience working in the technology sector or other fast-paced environment, preferably in a two-sided marketplace
  • Technology/UGC platforms industry domain expertise.
  • Experience with process design, implementation, and improvement

To apply for this job please visit depopcareers.com.